Philosophiae Doctor - PhD (Business and Finance)

Permanent URI for this collectionhttps://hdl.handle.net/10566/18636

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Now showing 1 - 8 of 8

Digital readiness and the adoption of self-service banking technologies in South Africa
(University of the Western Cape, 2022) Matlala, Ntswaki Petunia
Digital technologies are rapidly transforming banking; in turn, this has changing customers’ choices and preferences for interacting with banks. Digital banking channels have somewhat become a double-edged sword for the banking industry in that, on the one hand, they enhance customer convenience and 24/7 accessibility. On the other hand, these innovative technologies create a marketing challenge whereby bank managers need to learn and understand new consumer behaviours and trends for them to keep up with customer needs and to remain competitive. As such, it becomes necessary for marketers to understand consumer decision making processes related to self-service banking technologies. Of particular importance, consumers’ choice behaviour related to adoption and usage patterns of banking channels become critical. Although past studies have looked at consumers’ adoption of self-service technologies, rapid advances in technology dictates the need for research to revisit determinants of consumer adoption of these banking technologies.
The glass ceiling effect in South African companies: An illusion or reality
(University of the Western Cape, 2022) Mbuli, Thulisile
Despite the existence of advanced employment equity legislation that addresses inequalities and discrimination in South Africa, the glass ceiling still inhibits the advancement of women to top positions in both the private and public sectors. The glass ceiling entails inherent and assimilated factors that contribute to barriers that limit women’s advancement in executive positions. In South Africa, women are the majority, yet they are under-represented in leadership positions in corporates. A qualitative research approach was followed to explore the challenges experienced by women in their efforts to become leaders in the South African corporate sector. The study captured the real experiences of 17 women in corporate South Africa through unstructured interviews.
Customer loyalty programmes in South Africa: past, present and future trajectories
(University of the Western Cape, 2022) Morrison, Nicole Bronwin
The thesis examines customer attitudes towards Fast Moving Consumer Goods (FMCG) retail outlets. Customer attitudes are examined based on customer engagement, loyalty programmes, customer satisfaction and customer loyalty towards customer repurchasing decisions. FMCGs include most household items such as food, toiletries, and cleaning items at supermarkets in South Africa. More specifically, this study investigates the past, present and future trajectories of loyalty programmes in South Africa. This thesis followed a descriptive research design and a quantitative research approach. A non-probability sampling method was implemented using quota sampling. The study included a sample of 272 FMCG members that participated in the study. An adapted questionnaire used in previous research was used as the data collection instrument in the study.
The nexus between knowledge management and enterprise resource planning in the National Youth Development Agency
(University of the Western Cape, 2022) Zuma, Nompumelelo
Organisations are investing significant capital in information systems that facilitate remote work and cloud networking. The preferred system is one that provides an organisation with all the tools required for information resource management. Of the available systems, the enterprise resource planning (ERP) system is the most commonly implemented system due to its advanced features that surpass those of other systems in the market. An organisation must leverage its rich tapestry of knowledge to better implement the ERP. Knowledge management (KM) is the backbone of modern technology adoption, providing managers with the information necessary to customise the ERP to meet organisational needs. Public sector organisations in South Africa are striving to implement ERP to provide a comprehensive solution to information management problems. Despite its advantages, the ERP system takes an average of four years to implement, depending on an organisation’s size, and requires millions of Rands for customisation and add-ons.
A qualitative inquiry on the role of microfinance on smallholder farmers’ sustainability in rural Zimbabwe
(University of the Western Cape, 2022) Machingambi, Jeremiah
Smallholder farmers are generally excluded from formal financial systems and tend to have limited financial intermediation options. Furthermore, from banks' perspectives, smallholder farmers’ lack of collateral makes them risky customers in that they are viewed as not being able to repay loans. Against this background, many smallholder farmers are resorting to microfinance to secure capital. This, therefore, raises the question as to whether microfinance is a panacea to smallholder farmers’ access to capital woes. In the extant literature there are mixed results in terms of explaining the role of microfinance in terms of stimulating the growth and sustainability of the smallholder farming sector. This naturally constitute the research gap that this thesis sought to address.
Employing developmental mentorship to enhance the livelihoods and entrepreneurial capabilities of waste pickers
(University of the Western Cape, 2022) Sambo, Mogamat Adeel
Waste pickers are individuals who collect waste from household and commercial bins as well as at landfills. The vast majority are unskilled with a low-level of education. Waste pickers find themselves in poverty for various reasons associated with the South African economy and their life trajectories, including a lack of skills. The consequence of this is that these individuals are unable to find secure employment in the formal economy. The income they obtain is from the recyclable items that they collect, which are then sold to buy back centres or parties who are interested in buying their valorised items.
Stakeholder perceptions on the factors influencing corporate governance at the Greater Tzaneen Municipality, Limpopo Province, South Africa
(University of the Western Cape, 2023) Ramatsoma, Phetole Emanuel
Municipalities are mandated by the South African Constitution, enabling Acts of Parliament and legislated structures to deliver public services. Research highlights under-performance in service delivery at local and municipal governance levels. The qualitative study examines the stakeholder perceptions of the factors influencing corporate governance at the Greater Tzaneen Municipality, Limpopo Province. Semi-structured interviews and self-completion questionnaires were used to obtain data from a purposive sample of 120 respondents. Findings numerous factors that compromise corporate governance processes and underlie the poor and non-delivery of public services in the Municipality. Municipal-level factors include delays in the appointment of key executives which paralyse municipal operations and harm non-accountability organisational cultures. Non-existent managerial skills and poor organisational communication with key stakeholders, corruption, and malpractices in procurement and tender procedures. The study conclusions are that political interference and lack of consequence management by legally mandated structures have eroded corporate governance at the Municipality level. The study recommendations include the need for the national government and relevant bodies to enforce the governing Acts of Parliament such as the Public Finance Management Act, Municipal Finance Management Act, Municipal Structures Acts, and Municipal Systems Act the recommendations of the Kings Report.
A critical investigation of factors influencing Ugandan family owned manufacturing businesses’ performance
(University of the Western Cape, 2023) Kwoba, Tadeo Bwire
This study investigated the role of resources and capabilities, entrepreneurial orientation, and stewardship on the performance of family-owned manufacturing businesses in Uganda. Despite the availability of literature on the role of entrepreneurial orientation and stewardship on the performance of business firms, scholarly literature on the role of resources and capabilities, entrepreneurial orientation, and stewardship on the performance of family-owned businesses, especially in the manufacturing sector of Uganda, is lacking.

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