Research Articles (Information Systems)

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The adoption of e-commerce in the Lesotho tourism industry
(Wiley, 2016) Mapeshoane, Tsebetso J.; Pather, Shaun
Over the years, Information and Communication Technology (ICT) has been revolutionising global markets. In developed nations, for example, there has been a push for developing countries to adopt ICT as leverage towards improving their economic development. However, in the current era, ICT adoption has not been as widespread as anticipated in some parts of the world, with its use in developing countries especially, lagging behind. This is particularly so amongst the small, medium, micro-enterprise (SMME) sector, important drivers of the economy in the developing world. SMMEs in developing countries have been hindered in the uptake of ICTs, largely due to underlying issues such as the high cost of ICT, inadequate and unreliable infrastructure, as well as lack of policy necessary to promote competition and growth within the ICT sectors.
Approaches for enhancing information sharing between government and communities in Western Cape
(AOSIS, 2021) Nelwamondo, Murendeni; Njenga, James K.
The Western Cape Provincial Government uses digital intermediaries to facilitate information sharing between individuals, communities and the government. Digital intermediaries are shared facilities where communities can visit and have access to information and communication technology (ICT) and the internet. Communities benefit economically, socially and politically by using free access to ICT and the internet from intermediaries’ facilities to share information with the government. There seem to be disparities between the roles of the different stakeholders in information sharing. These disparities often result in poor communication between the government and communities, and also poor government services delivery.
Barriers for user acceptance of Mobile Health applications for Diabetic patients: Applying the UTAUT model
(Springer Nature, 2020) Petersen, Fazlyn; Jacobs, Mariam; Pather, Shaun
The literature illustrates that technology will widen health disparity if its use is restricted to patients who are already motivated and demonstrate good self-management behaviours. Additionally, despite the availability of free mobile health (m-health) applications for diabetes self-management, usage is low. There are also limited studies of m-health acceptance in South Africa. This research is delineated to the Western Cape, South Africa. The populace suffers from increasing numbers of diabetic patients. Segments of the population also suffer from technological forms of exclusion, such as limited internet access. Therefore, the objective of this study was to identify challenges for user acceptance that discourages the use of m-health applications. This study analysed 130 semi-structured interviews, using thematic content analysis
A benefits framework for public access ICT4D programmes
(Wiley-Blackwell, 2020) Pather, Shaun; Uys, Corrie
There have been expectations across the developing world that information and communications technologies (ICTs) will deliver benefits to marginalised people. Despite many programmes related to the promotion of Internet uptake and usage amongst poorer communities, evidence regarding such benefit is lacking, and there is little agreement in respect of frameworks and metrics to evaluate the benefits thereof. This paper reports on a case study that investigated the nature of a public access information and communication technologies for development (ICT4D) pro-gramme and presents a framework for assessing the associated benefits in the South African context.
The challenge of privacy and security when using technology to track people in times of COVID-19 pandemic
(Elsevier, 2021) Smidt, Hermanus J; Jokonya, Osden
Since the start of the Coronavirus disease 2019 (COVID-19) governments and health authorities across the world have find it very difficult in controlling infections. Digital technologies such as artificial intelligence (AI), big data, cloud computing, blockchain and 5G have effectively improved the efficiency of efforts in epidemic monitoring, virus tracking, prevention, control and treatment. Surveillance to halt COVID-19 has raised privacy concerns, as many governments are willing to overlook privacy implications to save lives. The purpose of this paper is to conduct a focused Systematic Literature Review (SLR), to explore the potential benefits and implications of using digital technologies such as AI, big data and cloud to track COVID-19 amongst people in different societies. The aim is to highlight the risks of security and privacy to personal data when using technology to track COVID-19 in societies and identify ways to govern these risks. The paper uses the SLR approach to examine 40 articles published during 2020, ultimately down selecting to the most relevant 24 studies. In this SLR approach we adopted the following steps; formulated the problem, searched the literature, gathered information from studies, evaluated the quality of studies, analysed and integrated the outcomes of studies while concluding by interpreting the evidence and presenting the results. Papers were classified into different categories such as technology use, impact on society and governance. The study highlighted the challenge for government to balance the need of what is good for public health versus individual privacy and freedoms. The findings revealed that although the use of technology help governments and health agencies reduce the spread of the COVID-19 virus, government surveillance to halt has sparked privacy concerns. We suggest some requirements for government policy to be ethical and capable of commanding the trust of the public and present some research questions for future research.
Cyberattacks and threats during COVID-19: A systematic literature review
(AOSIS, 2021) Chigada, Joel; Madzinga, Rujeko
The novel Coronavirus Disease-2019 (COVID-19) pandemic, a deadly contagious disease has left the global village in disarray, driving people and firms, especially healthcare service providers to rely heavily on information communication technologies (ICTs) for administering telemedicine through digital tools. This study contributes to knowledge and information sharing and debates on cybersecurity.The objective was to analyse the impact of cybercrimes on the global economy at a time when the whole world is focused on fighting and minimising the spread of COVID-19. The study also analysed common cybersecurity threats, attacks and information systems security vulnerabilities during the period of the pandemic.
Design principles for interdisciplinary collaborative learning through social, digital innovation
(Universitat Politecnica de Valencia, Valencia, 2021) Verster, Belinda; van den Berg, Carolien
As academics, we are acutely aware of our responsibility in the design of our teaching and learning environment to instil principles of ethics, sustainability, agency and social justice. We are at the crossroad between the commodification of knowledge versus learning that steeped in well-being and innovative socio-ecological and or socio-technical transitions. These complexities prompted a Design-Based Research (DBR) project that commenced in 2020 to test and refine design principles that can facilitate an interdisciplinary, collaborative learning environment that exposes students to future challenges foregrounded in social justice perspectives of local voice, collaboration and co-design. A conceptual model informed by four pedagogical propositions of relationality, reflexivity, responsiveness and recognition is stipulated and nine design principles derived from these propositions are proposed.
Determinants of business intelligence system acceptance in an emerging country
(Virtus Interpress, 2018) Kgasago, Kgoramele Joseph Oupa; Jokonya, Osden
In today’s highly competitive and cumulative uncertainty in the business domain, access to organizations’ business intelligence (BI) can mean not only the difference between profit and loss but also the difference between survival and bankruptcy. The use of Business intelligence systems has become an inevitable requirement for profitability, competitiveness and organisational survival. This study objective is to determine factors that influence users’ acceptance of BI systems in the South African energy sector and develop a conceptual model to explain factors that influence users’ acceptance of BI systems. A survey research strategy was used for the study to empirically test a conceptualised model using collected data. The results of the study found that habit, affect and perceived consequences have a significant influence on users’ acceptance of BI systems. Furthermore, the study discovered that habit influences affect in respect of users’ acceptance of BI systems. The study contributed to literature and body of knowledge on factor
Determinants of ICT adoption and uptake at a rural public-access ICT centre: A South African case study
(Routledge, 2021) Frans, Cecilia; Pather, Shaun
The global Covid-19 pandemic has created a heightened sense of awareness of the inequalities that prevail in society. Access to real-time information delivered via broadband internet has become critical for survival. However, the reality of the digital divide implies that some citizens, especially those in far-flung rural areas, are not as fortunate as others to be able to access such information given that internet access at a household level is only a reality across approximately 12% of South Africa. As such, the deployment of public-access ICT centres is still considered to be an important intervention by governments as a digital divide eradication strategy. However, the success of these initiatives is threatened by a lack of understanding of the issues relating to the adoption of ICTs in these communities. Qualitative data were collected via focus groups and the Unified Theory of Acceptance and Use of Technology (UTAUT) was applied as an analytical lens. The findings uphold the independent dimensions of UTAUT in explaining ICT adoption. The findings were also mapped to the Access, Capability and Environment (ACE). It was found that other external factors including those of corruption, training benefits and community exclusion are determinants of ICT adoption in a rural community.
Digital development, inequalities & the Sustainable DevelopmentGoals: What does‘Leave No-One Behind’mean for ICT4D?
(Taylor and Francis Group, 2023) Rothe, Franz-Ferdinand; Van Audenhove, Leo; Loisen, Jan
The United Nations’Sustainable Development Goals (SDGs) place greatemphasis on inequalities and pledge toleave no-one behind. For thefield of digital development, this objective presents a particularchallenge. While digital technologies can be utilized to reduce certaininequalities, they are also linked to reproductive mechanisms,reinforcing existing inequalities. In the context of an increasingdigitalization of development, particular attention must therefore bepaid to the link between digital inequalities and the quest to leave no-one behind. This article analyses the integration of intersectionalinequalities in the SDG framework and the resulting need for coherentpolicies, and demonstrates the parallels between this challenge and thereproductive nature of digital inequalities. On this basis, we argue thatthe issue of digital inequalities should be mainstreamed indevelopment programming in order to avoid worsening existinginequalities through digital development.
Electronic health record (ehr) adoption in South African healthcare centres: a case of NW province
(University of the Western Cape, 2019) Modise, Thatoyaone; Jantjies, Mmaki; Mavetera, Nehemiah
Electronic Health Records (EHRs) enable the healthcare sector to enjoy increased efficiency and throughput, whilst cutting overhead costs in healthcare centres. The aim of this study was to investigate the adoption of EHRs in South Africa by identifying the factors that influence their rate of adoption within healthcare institutions. The Theory of Planned Behaviour (TPB), Diffusion of Innovation (DoI) Theory and the Technology Acceptance Model 2, (TAM2) are used as the theoretical lenses through which this problem was viewed. Results showed support for some of the factors of TPB, TAM2 and DoI, namely Relative Advantage, Output Quality, Result Demonstrability, Computer Self-Efficacy, System Complexity and Enjoyment/Job Satisfaction. A new variable – Patient Safety Endangerment – was also found to have a significant influence on the healthcare worker’s decision to use a particular EHR. It is with this information that a better understanding of how EHRs are used in the North West Province can be established and this information can be used by decision makers when implementing similar systems to maximise their adoption.
Embedding academic literacy skills into the mainstream curriculum: the case of information systems 131/132
(Central University of Technology, Free State, 2016) Ndesi, L.; Kimani, L.; Latief, N.; Mcghie, Venicia
This paper reports on collaborative teaching between two academic literacy (AL) specialists and two lecturers teaching first-year students Information Systems (IFS) 131/132 during the 2012 and 2013 academic years in the Faculty of Economic and Management Sciences at the University of the Western Cape. The aim of the collaborative teaching was to embed AL skills into the first-year IFS curriculum in order to ensure that the transfer of skills was taking place effectively. The objective was to determine whether the skills taught were enabling the students to pass their IFS modules well, thereby ensuring access for success. The theoretical framework used in this paper draws on Barton's 'ecology' approach to literacy and learning; the social learning theory of Wenger; and the views of Bransford, Brown and Cocking on how people learn and transfer knowledge.
Evaluating the benefits of cloud computing in small, medium and micro-sized enterprises (smmes)
(Elsevier, 2021) Modisane, Phenyo; Jokonya, Osden
Cloud computing is becoming an essential tool in lowering Information Technology (IT) costs amongst Small, Medium and Micro-sized Enterprises (SMMEs). As such amongst a myriad of challenges, SMMEs are faced with a general lack of resource capability including the lack of Information and Communications Technology (ICT) infrastructure and skills. This further disables the SMMEs ability to compete with big business and industry peers. As such cloud computing offers SMMEs the ability to access high level ICT services either through SaaS (Software-as-a-Service), PaaS (Platform-as-a-Service) or IaaS (Infrastructure-as-a-Service) service delivery models. Cloud computing adoption amongst SMMEs is relevant in the sense that SMMEs can realise the full benefits of reduced capital expenditure, improved access to ICT systems, heightened security of data and low costs for agile development amongst a myriad of cloud computing benefits.
Exploring the factors affecting the adoption of blockchain technology in the supply chain and logistic industry
(AOSIS, 2022) Mthimkhulu, Ayanda; Jokonya, Osden
The digitalisation phenomenon has significantly transformed and advanced the adoption of blockchain technology in organisations. The fourth industrial revolution has been the main driver of digital transformation in organisations to gain a competitive advantage in their respective industries. Therefore, studies on blockchain adoption have gained a relative pace over the recent years but there is limited literature focussing on the supply chain and logistics industry. The study fills the gap as it explored factors that affect the adoption of blockchain technology in supply chain and logistics. The primary research objective of the study was to explore the factors that affect the adoption of blockchain technology in supply chain and logistics. The study explored the technological, organisational, and environmental factors that affect the adoption of blockchain technology in the supply chain and logistics industry.
Exploring the factors affecting the adoption of blockchain technology in the supply chain and logistic industry
(AOSIS (pty) Ltd, 2022) Mthimkhulu, Ayanda; Jokonya, Osden
Background: The digitalisation phenomenon has significantly transformed and advanced the adoption of blockchain technology in organisations. The fourth industrial revolution has been the main driver of digital transformation in organisations to gain a competitive advantage in their respective industries. Therefore, studies on blockchain adoption have gained a relative pace over the recent years but there is limited literature focussing on the supply chain and logistics industry. The study fills the gap as it explored factors that affect the adoption of blockchain technology in supply chain and logistics. Objectives: The primary research objective of the study was to explore the factors that affect the adoption of blockchain technology in supply chain and logistics. The study explored the technological, organisational, and environmental factors that affect the adoption of blockchain technology in the supply chain and logistics industry. Method: The study conducted a content analysis of peer-reviewed articles published between 2013 and 2021 on the factors affecting the adoption of blockchain technology in the supply chain and logistics. The article used a quantitative study to explore factors affecting blockchain adoption using the Technology-Organisational-Environmental (TOE) framework as the theoretical lens. Conclusion: In conclusion, the study revealed that Asia, Europe, and America contribute more research on factors affecting the adoption of blockchain technology between 2013 and 2021. In addition, the results suggest that technical factors (security, complexity, and cost), organisational factors (management support), and environmental factors (competition, IT policy and regulations, and support) affect the adoption of blockchain technology in supply chain and logistics industry. The study contributes to the body of knowledge on factors affecting the adoption of blockchain technology in the supply chain and logistic industry. © 2022. The Authors.
Factors affecting consumer acceptance and use of mobile delivery applications in South Africa
(AOSIS, 2023) Musakwa, Isabel S.; Petersen, Fazlyn
During the 2020 global coronavirus (COVID-19) outbreak, mobile delivery applications flourished, facilitating consumer access to groceries. Research has shown, however, that usage remains low in developing countries such as South Africa. This research identifies factors that affect the acceptance and use of a mobile delivery application. It provides recommendations for application designers to improve application functionality and usability and for retailers to better understand customer needs.
Factors affecting digital technology adoption by small-scale farmers in agriculture value chains (AVCs) in South Africa
(Routledge, 2021) Smidt, Hermanus Jacobus
Digital technologies enable small-scale farmers to reduce some constraints to participate in Agriculture Value Chains (AVCs). Small-scale farmers face significant challenges and barriers to adopting digital technology. This study contributes to the literature on digital development in three ways: present the economic, political, and social factors affecting digital adoption in the AVCs; highlight the implications for governance and institutional challenges;adds knowledge to the analytical value of the Choice Frameworkto study digital technology adoption. This paper after identifying more than 100 papers and articles, uses a Systematic Literature Review (SLR) aligned with Cooper’s [(2010). Research synthesis and meta-analysis: A step-by-step approach (5th ed.). Sage] approach to examine 52 articles published from 2014 to 2019, ultimately selecting the most relevant 36 studies. The study uses the Choice Framework that operationalizes the Capabilities Approach (CA) as a theoretical window for this research. Papers were classified into four different categories: economic; political; social factors; institutional/governance.
Factors affecting the adoption of technologies to improve fleet safety management
(Elsevier, 2021) Mohamed, Yusuf; Jokonya, Osden
are limited studies in literature on factors that affect the adoption technologies to improve fleet safety in the logistic industry. The understanding of the factors is important for the success of the adoption of smart technologies fleet safety management. Therefore, this study aims to fill that gap. The study adopted a systematic literature review to explore the factors that affect the adoption of smart technologies fleet safety management. The Technological, Organizational and Environmental (TOE) framework was used explore the factors affect the adoption of smart technologies to improve fleet safety management. The study used quantitative content analysis to analyse data collected from published articles. The study results suggest that the technological factors and environmental factors were the most factors affecting the adoption.
The impact of information and communications technology infrastructure and complementary factors on intra-African Trade
(Taylor & Francis, 2013) Bankole, Felix Olu; Osei-Bryson, Kweku-Muata; Brown, Irwin
Trade is one of the cornerstones of socio-economic development for Africa. Intra-continental trade stimulates productive capacity and competitiveness in nations through exposing domestic industries to competition. The purpose of this study was to investigate how information and communications technology (ICT) infrastructure impacts on intra-African trade, taking into account other relevant factors that also influence trade such as Institutional Quality and Educational Attainment. Archival data about Telecommunications Infrastructure (a key indicator of ICT infrastructure), Institutional Quality and Educational Attainment and Trade Flows (Export and Import) from 28 African countries were used as empirical evidence. The research employed structural equation modeling with partial least squares to analyze data. The empirical analysis shows that the Telecommunications Infrastructure has a major impact on intra-African trade. Interacting factors such as Institutional Quality and Educational Attainment also play a role in influencing intra-African trade.
Impact of Socio-Demographic Factors on the Acceptance of Information Communication and Technology (ICT) for Diabetes Self-care
(Springer Nature Switzerland, 2020) Tucker, William D; Baker, Adiel; Petersen, Fazlyn; Pather, Shaun
This research investigates the impact of socio-demographic factors such as age, gender, income and location on ICT acceptance for diabetes selfcare. The investigation is due to the increasing number of diabetic patients in South Africa, where large segments of the population experience technological forms of exclusions. The context warrants research in geographical areas where ICT use is not pervasive yet. This research, used the UTAUT model with purposive sampling for 497 diabetic respondents, residing in low socio-economic communities. It analysed survey data using linear regression. It found that age had a strong moderating effect on all four UTAUT constructs. Gender only had a moderating effect on performance expectancy and social influence. In contrast to findings in the extant literature, income and location had no significant moderating effect in this context.

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