Crisis management competencies: a university stakeholder perspective
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Date
2024
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Publisher
John Wiley and Sons Inc
Abstract
South African universities faced an unforeseen crisis in the form of the #FeesMustFall (#FMF) movement. The executive management of the affected universities was criticized for how the crisis was handled. Due to the significant cost (over R1 billion) to the higher education sector, not just in fiscal losses, but the loss of life, the investment into crisis management would be justified. Crisis management is a business action that includes planning and organising to prepare for and to respond to threats to business activities. Reviewing the literature identified a void regarding the crisis management competencies needed by the Executive Management as perceived by stakeholders. This exploratory study made use of a mixed methodology research design. A self-administered questionnaire incorporating open-ended questions was used to identify and explore the competencies perceived by the stakeholders as important during times of crisis. Simple descriptive statistics were used to identify the top management competencies needed in a time of crisis as perceived by the stakeholders. This was compared with the findings in the literature. The study identified 10 management competencies perceived by stakeholders of which eight competencies are consistent with crisis management competencies found in the literature.
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Keywords
#FeesMustFall, #Management competencies, Crisis, FORESTRY, AGRICULTURAL SCIENCES and LANDSCAPE PLANNING::Animal production::Animal nutrition and management, Crisis management competencies
Citation
Pharaoh, C.D. and Visser, D.J., 2024. Crisis management competencies: A university stakeholder perspective. Journal of Contingencies and Crisis Management, 32(1), p.e12508.