Magister Commercii - MCom (IM) (Information Management)

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Knowledge management in a South African organization: application and comparison of the work of Nonaka nad Takeuchi to practice
(University of the Western Cape, 2005) Harry, Ricardo; Bytheway, Andy; Dept. of Information Systems; Faculty of Economics and Management Sciences
The aim of this thesis is to provide a better understanding of how the knowledge creation process can be used to add value to the management of knowledge in a South African organization. This thesis describes, explores and explains how knowledge is created within an organization, how the organization can use it to add value to its current business practices and how a knowledge management methodology that is aligned with the systems thinking principle, can be used to manage the knowledge creation process.
The utilisation of formative and summative electronic assessments in historically disadvantaged institutions (HDI) in the Western Cape
(University of the Western Cape, 2005) Pillay, Paliga; Bytheway, Andy; Dept. of Information Systems; Faculty of Economics and Management Sciences
In this thesis, I explore the benefit of electronic formative assessment on learner achievement. Studies had revealed the connection between throughput and assessment. There is great discrepancy between the throughput rate of Historically Disadvantaged Institutions (HDI) and Historically Advantaged Institutions (HAI), according to the National Plan for Higher Education. Previously, assessment was used primarily for summative and certification purposes. Now, with the introduction of Outcomes Based Education (OBE), a number of alternative forms of assessment can be used. In this study I establish the importance and necessity of frequent, electronic, formative assessments which would thereby improve learners’ achievement in the classroom.The white paper on e-education (DOE: 2003) states that e-education must be transformed so that information and communication technology (ICT) can be successfully integrated to “ensure that all learners will be equipped for full participation in the knowledge society”. Recent research has reported significant increases in learner achievement through educational technology with the use of learning management systems (LMS) software (Stephens, 2001, Buchanan, 2000, DeKock, 1994). This study was built upon this body of research on educational technology and how it can be effectively integrated into classrooms. This research would impact on learner achievement through the use of formative assessment to assist under-prepared learners to improve their summative scores. In particular, the effect of formative electronic assessment on learner achievement in the subject Business Information Systems, for first year accounting learners, in the Business Faculty at Peninsula Technikon was investigated. This quantitative study utilized the use of questionnaires and the control group design. The control group design, which consisted of the control and experimental groups was used on a group of learners who had been exposed to the treatment. The treatment for the experimental group comprised of using a formative on-line learning assessment. Independent variables included the treatment condition, race, gender and home language. Analysis of Variance (ANOVA) was used on assessment. Analysis firstly revealed that there was no statistically significant difference between achievement in the practical component between the experimental and the control group. The Kruskal-Wallis tests showed that there were no significant differences between genders. The control group performed better than the experimental group in the theory test. Secondly, analysis revealed statistically significant mean achievement differences between Coloured female with no prior computer usage (M= 78) and Black female with no computer usage (M=44). Based on these findings, implications of the results of this study, future avenues of research and implementation suggestions are offered.
Information management in the travel industry: The role and impact of the Internet
(University of the Western Cape, 2005) Song, Haitao; Bytheway, Andy; Dept. of Information Systems; Faculty of Economics and Management Sciences
In this information age, the Internet has found a role in various industries such as transportation, advertising, etc. The travel industry, in which communication between travellers and travel service providers is a very important component, has as much potential as any other industry to make full use of this new medium. Already, most travel agencies and travel service providers promote their products and services using web sites. Searching for information online is now seen by many people as a way to save time and cost, especially in their travel activities. In order to fully deploy the Internet within the travel industry, understanding the use of the Internet in tourism is critical. This research sets out initially to examine the role and the impact of the Internet in the whole of the travel industry. But in order to define an achievable scope of work and because of its importance in South Africa at this time, tourism within the travel industry was chosen as the focus of the work.
Instructional design process in a web-based learning management system: design, implementation and evaluation issues
(University of the Western Cape, 2005) Njenga, James Kariuki; Bytheway, Andy; Dept. of Information Systems; Faculty of Economics and Management Sciences
Web technologies have necessitated a transformation culture in higher education institutions. Many of these institutions are employing web technologies whose development, for varying reasons, is not supported by research in their field and domain of use. One such field is instructional design for the web learning. Although there is a lot of research on the most effective instructional design strategies, the use of research for web-based learning applications has been limited. This thesis reports on a study aimed at transforming the research on instructional design into practice by designing an instructional design system and providing an argument for its implementation. The argument is intended to facilitate the design and development of an instructional design subsystem of the web, that would in turn offer effective and efficient ways for creating web-based learning materials to instructors. The study started by examining the various paradigms, theories and practices of instructional design with the intent of using them to enrich and improve the practice of instructional design in web learning. It undertook a thorough and systematic review of the literature on instructional design in order to come up with an instructional design system. The design approach used successful design patterns that have been used elsewhere, e.g. in software design, to create common responses or solutions to recurrent problems and circumstances. Instructional design patterns were identified in this study as the recurrent problems or processes instructional designers go through while creating instructional materials, whose solutions can be reused over and over again. This study used an iterative developmental research process of finding and modelling an instructional design process as the research methodology. This process follows and builds on existing research on instructional models, theories and strategies, and ensures that the same methodology can be used to test the theories in the design, thus improving both the research and the design.
A pilot emperical investigation into student perceptions of service quality at the Department of Management of the University of the Western Cape
(University of the Western Cape, 2006) Combrinck, Theodore Peter; Friedrich, C; Dept. of Management; Faculty of Economics and Management Sciences
This pilot research survey was undertaken as a result of the need to assess the service quality within Higher Education in general and the Department of Management at UWC in particular. This report focuses on the complexities of measuring service quality in higher education. The quality of service delivery within education is becoming more important as the competition for students increases.The literature was searched to find a suitable measure with a sound theoretical structure. This measure was then adapted for the department.In a preliminary way this instrument was then applied to students in the department and initial results are reported on.The results revealed that undergraduates overall were uncertain in their attitude to the service quality in the department. On the other hand, postgraduate students tended to rate the service quality rather more negatively (p < 0.004). Furthermore there were no gender differences except for tangibles (p = 000.5).This pilot study could serve as a pilot study of the service quality in an academic environment. It is the main contention of this report that students themselves should be part of defining quality.
Management education via the internet: factors facilitating and inhibiting the adoption of WEBCT at a faculty in a higher education institution
(University of the Western Cape, 2006) America, Carina; Smit, Kobus; Hirschsohn, Philip; Dept. of Management; Faculty of Economics and Management Sciences
The emergence of the Internet and the World Wide Web in particular, impact increasingly on the activities of commerce and industry and in the process also change the manner in which courses are delivered in higher education. The aim of this study ws to investigate the relationship between certain antecedent factors and the adoption of a specific technology called WebCT among lecturers within a business faculty at a higher education institution.
Radio frequency spectrum monitoring: Officers' acceptance of monitoring technologies such as fixed direction finders
(University of the Western Cape, 2006) Phoshoko, Silas M.; Smit, Kobus; NULL; Faculty of Economics and Management Sciences
The research focuses on the acceptance of new technologies within the telecommunications industry. The study examines three models namely Innovation theory, Theory of Reason Action (TRA), and Technology Acceptance Model (TAM). This study explores the technology acceptance models in order to explain why certain monitoring officers at ICASA would prefer specific technologies over others. Models of interest could be the innovation theory, TRA and TAM. After reviewing both models, the author will examine the TAM in detail as a model of interest in this study. In turn, this model is expected to assist us to understand why monitoring officer's at ICASA would prefer a particular frequency monitoring technology over the other.
Biometrics application in airport security and the Individual's right to privacy
(University of the Western Cape, 2007) Bhunjun, Ganeshwar Kumar; Mansfield, Glen Martin; Goussard, Yvette
Biometrics is the science of identification or verification of any individual based on that person's unique physiological and behavioural characteristics. As the application of biometrics technologies achieve global penetration, particularly in airport security, so individual privacy becomes compromised. This research examines the relationship between privacy and security, using South African air travellers as its focus, and airports as the specific area of application. Two different approaches have been used for this research. The first is a literature-based approach that discusses the use of biometrics technologies and privacy concerns for airport security. The second method is empirical fieldwork in which questionnaires were used to measure the response of South Africans, residing in Cape Town, regarding their attitude towards the use of biometrics for authentication and their perceptions of the relationship between privacy and security. This thesis tries to give an answer to the following questions: Will travellers accept biometrics for higher security measures, that is, positive authentication? Will passengers be willing to opt for higher security measures by giving up privacy? Are passengers prepared to make privacy sacrifices for the sake of convenience? The response rate to the questionnaire was 91.3% from a sampling frame of 150. It delivered 136 usable responses. The survey findings indicate that all passengers making international trips are familiar with fingerprint technology, as they have had to provide fingerprints for passport and/or driver's licenses. The opinion survey confirmed that South African passengers are more concerned about their personal security than privacy. Respondents would sacrifice privacy for higher security and convenience. The results also illustrate that the majority of individuals would accept using biometric technologies at the airport as a means to improved security. Findings from this research make a contribution towards understanding public attitudes regarding the application of biometric technologies and individual privacy rights, specifically focused on the application at airport security.
Information technology architecture and related strategic factors supporting business advantage
(University of the Western Cape, 2007) Sissing, Donovan; Mansfield, Glen Martin; Dept. of Information Systems; Faculty of Economics and Management Sciences
Information Technology (IT) architecture is not restricted to technology, but may also address the views of business activities; their processes; data sets and information flows; applications and software; and technology. The objective of this study is to understand the role of IT Architecture and related factors that support competitive business advantage. This study investigates the null hypothesis: IT architecture enhances the competitive advantage of business. This study sets out to explore IT architecture and strategic factorsthat support business advantage. The study findings indicated that business advantage is supported by a sound architecture, by IT and business alignmentand by the enablers of organisations.
Improving library services through the application of business performance concepts
(University of the Western Cape, 2007) Sinyenyeko-Sayo, Nondumiso Constance; Bytheway, Andy; Mansfield, Glen; Dept. of Information Systems; Faculty of Economics and Management Sciences
In virtually any field of endeavour today, access to information is a prerequisite for success. Library services are affected by financial considerations and staffing problems. This work evaluated library performance with the aim of improving service management. Its targets are UWC, and others such as the Stellenbosch University and the Cape Peninsula University of Technology. The application of selected service management techniques and measures used in business will be explored. The study also touched on transformation and change management.
The factors that influence electronic payment adoption by SMEs in two cities of China
(University of the Western Cape, 2008) Hu, Guo Dong; Mansfield, Glen Martin; Faculty of Economics and Management Sciences
This study will refer specifically to the reasons why SMEs are not willing to use e-payment as their first-choice method: the reasons hampering e-payment adoption.
The integration of technology in mathematics at secondary schools in the Western Cape to enhance learner performance: an evaluation of the Khanya Project
(University of the Western Cape, 2008) Govender, Indren; Mattison, K.; Mansfield, G.; Faculty of Economics and Management Sciences
There is a dire need to transform Mathematics education in the schooling system in South Africa as this is evident by the poor learner performance in the Mathematics examination results. There is a high failure rate in Mathematics at schools and the number of learners taking Mathematics up to the grade twelve level is on the decline. This study investigates the integration of computer technology in Mathematics education to improve learner performance.
An Information-Based Strategic Framework for Determining the Optimum Level of Project or Service Financing
(University of the Western Cape, 2008) Roman, Danver Leonard.; Bytheway, Andy; Dept. of Information Systems; Faculty of Economics and Management Sciences
This thesis explores and explains the existence of a best practice model to optimise the transfer of funds (the transfer funding process) between funders and service providers in the public sector. Using ideas about best practice in a specific context, the Health environment, it investigates the perceptions of managers about the transfer of funds between the Provincial Government of the Western Cape and the Local Authority of the City of Cape Town, the existence of a formula that will indicate appropriate amounts to transfer to service providers, and how information systems might assist with the process and the formula.
Using storytelling to elicit tacit knowledge from subject matter experts in an organization
(2010) Classen, Selwyn Ivor; Whyte, Grafton
Knowledge Management has been at the heart of mounting focus over the last several years. Research and literature on the area under discussion has grown and organizations have come to realize that success is often determined by one’s ability to create, disseminate, and embody knowledge in products and services. This realization has led to increased interest in examining the ways in which knowledge can be effectively identified, elicited, codified, distributed and retained.When an employee leaves an organization, the knowledge they possess often goes with them. This loss can potentially have a negative impact on the productivity and quality of the organization. Knowledge Management seeks to find ways to minimize loss of knowledge when an employee leaves an organization. One of the impediments that knowledge management seeks to overcome is the accepted tendency in people to hoard knowledge. People often withhold knowledge when they feel it provides them with a competitive advantage over others. The argument of this study was intended to provide the organization with an approach that it can utilize to facilitate tacit knowledge elicitation by means of the storytelling method.In keeping with Grounded theory principles, and utilising an interpretive approach, stories from Subject Matter Experts were collected and re-coded into fitting knowledge management constructs. The coding of the stories into the various knowledge management constructs was then further refined by means of expert review. Pearson’s cross correlation analysis was also used as a supporting tool to determine and validate that the collected stories were classified correctly under the knowledge management constructs. The research findings eventually demonstrated that storytelling is an effective means of eliciting tacit knowledge from experts. In addition to this, the research has inadvertently resulted in the construction of a knowledge management framework for storytelling.
The realisation of business benefits when implementing mandatory software in an IT department: a case study in a South African financial services organisation
(2010) Fazlyn, Petersen; Mitrovic, Zoran
No organisation has an endless and unlimited supply of money, especially in a recessive economy, and therefore decisions have to be made as to which areas an organisation will invest in. As organisations, such as YZ1 financial services organisation, are focused on seeing returns on investment (ROI), implementing software that is not being used will not render any benefits to the organisation.Research problem: Project Managers (PMs) in YZ organisation’s IT department need to perform mandated processes, as defined in their centralised repository. PMs need to use Financial and Planning Software (FPS)2 software to perform certain project management activities, as required by their job function. However, it was found that MPP3 software, another tool, was used for more detailed project schedules, as well as activities that were not strictly enforced by management, the Project Office or the Quality Assurance team.Therefore, from this discovery, it was not clear whether the intended benefit of implementing this mandatory software (FPS) was being realised – since implementing software that is not being utilised fully would not deliver the intended benefits to the IT department (Devaraj & Kohli 2003), even if the software is termed ‘mandatory’.Objective: The primary objective of this research was to explore and optimise the key success factors for an effective implementation of mandatory software in a department, in order to derive the intended business benefits.Literature Review: Literature was reviewed in the search for models or theories that explore the relationship between the use of mandatory software and the achievement of business benefits. The Information Management Body of Knowledge (IMBOK) was selected as this framework defines the relationship between IT and the realisation of business benefits, and ultimately the achievement of any business strategy.The literature review focused predominantly on the level of user involvement, change management, as well as factors that influence the usage of mandatory software by individuals.1 The name of the organisation utilised has been changed. Refer to Ethical Consideration 2 The name of the tools utilised has been changed. Refer to Ethical Consideration and list of acronyms 3 The name of the tools utilised has been changed. Refer to Ethical Consideration and list of acronyms Focus was given to organisational factors affecting usage, such as top management support and organisational processes. A model was compiled using unique constructs in the Technology Acceptance Model (and TAM2), the Motivational Model (MM) and the Model of PC Utilisation (MPCU) – in order to test user acceptance of mandatory software.The literature study concludes with a review of an approach to benefits management including five stages, namely: identifying and structuring benefits, planning for the realisation of benefits, executing the plan, in addition to the evaluation and the review.Research design and methodology: A case study was used in this research, as it examined the phenomenon in its natural setting, employing multiple methods of data collection to gather information from a few entities (groups and data sources). In this way, it was not limited to only qualitative or quantitative approaches, but utilised mixed methods instead. A mixed methods approach was used in order to elaborate, enhance and clarify the results from the qualitative research through the results of the quantitative analysis.Findings: The main finding, based on the compilation of three models of user acceptance, proved that FPS was not being utilised as intended. There was also no evidence of an improvement in business operations. Therefore, benefits management was negatively impacted. Organisational processes were identified as the most important organisational factor, influencing the usage of FPS software. Own technological capability was considered to be the least important factor, as respondents believed that they had sufficient IT skills in order to learn how to use FPS software.Change management was rated negatively; and as a result, it impacted the usage of FPS, as users were not involved in the decision to implement, and had limited interaction in the implementation process. In addition, there was no evidence found that benefits management was conducted in the IT department; and therefore, the impact of using alternative software could not be quantitatively assessed.Recommendations: In concluding this research, it is recommended that the “best practice”,derived from the pertinent literate should be followed more diligently if YZ organisation is to benefit from the implementation of mandatory software. For example, in this research, it was found that top management’s support of FPS (second most important organisational factor influencing use) was lacking, despite the literature suggestion that senior management involvement in changing technology is crucial for organisational commitment.It is suggested that a more formal approach to benefits management should be implemented. It is also recommended that further study should be conducted – in order to explore the applicability of the Japanese framing (achieving benefits from IT software through the concept of strategic instinct, rather than strategic alignment) in the context of a developing country (such as South Africa).
The application of usability principles to create web-based applications that achieve increased system usage
(University of the Western Cape, 2011) Bezuidenhout, Stephanie; Whyte, G.; Dept. of Information Systems; Faculty of Economics and Management Sciences
This research work investigates and reports on the contribution of usability and perceptual frameworks towards understanding and ultimately increasing usage of a sales website and a corporate marketing website for a major insurance company in South Africa. It investigates whether the application of usability principles to the sales web positively influences the usage of the sales web system as a tool by intermediaries, and in so doing help the organisation recoup their investment and lower operational costs. This financial services (traditionally insurance) company, like many organisations, is in the process of migrating key operational systems onto web platforms to take advantage of benefits such as the ubiquity of web access and services orientated architecture among others. The research reviewed key frameworks in the area of technology acceptance or usage namely Nielsen‟s usability attributes (Nielsen, 2003). The Technology Acceptance Model (TAM), (Davis, 1989). The Theory of Reasoned Action (Fishbein & Ajzen, 1975). The Theory of Planned Behavior (Ajzen, 1985); and derived a theoretical summative model (the Conceptual Research Model) that combined both usability and perceptual dimensions. The applicability of this summative model was empirically tested using quantitative data relating to system usage and user perception. Empirical evidence was gathered to prove and refine the Conceptual Research Model (CRM), and the data substantiated the inclusion of the constructs in the CRM, as well as the efficacy of the model in a financial services organisation. Through testing of the CRM, this research has also confirmed which specific attributes of usability can be focussed on to bring about positive change in users' usage behaviour and adoption of a website or web application.
The realisation of business benefits when implementing mandatory software in an IT department: a case study in a South African financial services organisation
(University of the Western Cape, 2011) Petersen, Fazlyn; Mitrovic, Zoran; Dept. of Information Systems
No organisation has an endless and unlimited supply of money, especially in a recessive economy, and therefore decisions have to be made as to which areas an organisation will invest in. As organisations, such as YZ1 financial services organisation, are focused on seeing returns on investment (ROI), implementing software that is not being used will not render any benefits to the organisation. Research problem: Project Managers (PMs) in YZ organisation’s IT department need to perform mandated processes, as defined in their centralised repository. PMs need to use Financial and Planning Software (FPS)2 software to perform certain project management activities, as required by their job function. However, it was found that MPP3 software, another tool, was used for more detailed project schedules, as well as activities that were not strictly enforced by management, the Project Office or the Quality Assurance team. Therefore, from this discovery, it was not clear whether the intended benefit of implementing this mandatory software (FPS) was being realised – since implementing software that is not being utilised fully would not deliver the intended benefits to the IT department (Devaraj & Kohli 2003), even if the software is termed ‘mandatory’. Objective: The primary objective of this research was to explore and optimise the key success factors for an effective implementation of mandatory software in a department, in order to derive the intended business benefits. Literature Review: Literature was reviewed in the search for models or theories that explore the relationship between the use of mandatory software and the achievement of business benefits. The Information Management Body of Knowledge (IMBOK) was selected as this framework defines the relationship between IT and the realisation of business benefits, and ultimately the achievement of any business strategy. The literature review focused predominantly on the level of user involvement, change management, as well as factors that influence the usage of mandatory software by individuals. 1. The name of the organisation utilised has been changed. Refer to Ethical Consideration 2. The name of the tools utilised has been changed. Refer to Ethical Consideration and list of acronyms 3. The name of the tools utilised has been changed. Refer to Ethical Consideration and list of acronyms. Focus was given to organisational factors affecting usage, such as top management support and organisational processes. A model was compiled using unique constructs in the Technology Acceptance Model (and TAM2), the Motivational Model (MM) and the Model of PC Utilisation (MPCU) – in order to test user acceptance of mandatory software. The literature study concludes with a review of an approach to benefits management including five stages, namely: identifying and structuring benefits, planning for the realisation of benefits, executing the plan, in addition to the evaluation and the review. Research design and methodology: A case study was used in this research, as it examined the phenomenon in its natural setting, employing multiple methods of data collection to gather information from a few entities (groups and data sources). In this way, it was not limited to only qualitative or quantitative approaches, but utilised mixed methods instead. A mixed methods approach was used in order to elaborate, enhance and clarify the results from the qualitative research through the results of the quantitative analysis. Findings: The main finding, based on the compilation of three models of user acceptance, proved that FPS was not being utilised as intended. There was also no evidence of an improvement in business operations. Therefore, benefits management was negatively impacted. Organisational processes were dentified as the most important organisational factor, influencing the usage of FPS software. Own technological capability was considered to be the least important factor, as respondents believed that they had sufficient IT skills in order to learn how to use FPS software. Change management was rated negatively; and as a result, it impacted the usage of FPS, as users were not involved in the decision to implement, and had limited interaction in the implementation process. In addition, there was no evidence found that benefits management was conducted in the IT department; and therefore, the impact of using alternative software could not be quantitatively assessed. Recommendations: In concluding this research, it is recommended that the “best practice”, derived from the pertinent literate should be followed more diligently if YZ organisation is to benefit from the implementation of mandatory software. For example, in this research, it was found that top management’s support of FPS (second most important organisational factor influencing use) was lacking, despite the literature suggestion that senior management involvement in changing technology is crucial for organisational commitment. It is suggested that a more formal approach to benefits management should be implemented. It is also recommended that further study should be conducted – in order to explore the applicability of the Japanese framing (achieving benefits from IT software through the concept of strategic instinct, rather than strategic alignment) in the context of a developing country (such as South Africa).
An investigation into Business Continuity Plan (BCP) failure during a disaster event
(University of the Western Cape, 2012) Sambo, Mogamat Fadeel; Bankole, Felix; Mitrovic, Zoran
This thesis examines what a Business Continuity Plan (BCP) should comprise off, as well as the difference between a BCP and a Disaster Recovery Plan (DRP) and the key elements of an effective BCP as well as the different types of disasters. It also investigates why companies that have BCP in place and conducts testing of their plan on a regular basis, either quarterly or bi-annually, still experience prolonged downtime during a disaster resulting in Service Level Agreements (SLA) not being met or major financial loses. It also inspects acceptable processes within a BCP to determine whether there are ways of improving these processes to prevent companies from experiencing prolonged downtime. The objective of this research is to determine and understand: Why organisations within the Western Cape experience prolonged downtimes during a disaster event. The potential deficiencies in a BCP and how they can be amended. A case study of four companies based in the Western Cape was conducted. These companies were chosen because each of them has a BCP in place and each have experienced prolonged downtime during a disaster. Qualitative interviews with the aid of an open-ended questionnaire were used to interview the BCP or Risk Manager of each company. The data was analysed to determine what the causes of their prolonged downtime were during a disaster. In the analysis and findings process each company is presented as a separate case study. The intension with this research study is to add an additional concept to the Common BCP Process that was identified within this study and that formed the basis for the Conceptual Framework, thereby reducing the downtime during a disaster for the companies that formed part of the research.
Enterprise Architecture (EA) as a governance tool to reduce application duplication study of a duplication: a case South African Provincial Government
(University of the Western Cape, 2012) Gamiet, Farouk; Uys, Walter; Mitrovic, Zoran
The aim of this study is to investigate why the implementation of Enterprise Architecture (EA)in the Provincial Government of the Western Cape (PGWC)adopted in 2006,failed to be ineffective to address application duplication.
Proposing a maturity assessment model based on the digital forensic readiness commonalities framework
(2013) Claims, Ivan Prins; Bankole, Felix
The purpose of the study described in this thesis was to investigate the structure required to implement and manage digital forensic readiness within an enterprise. A comparative analysis of different digital forensic readiness frameworks was performed and, based on the findings of the analysis, the digital forensic readiness commonalities framework (DFRCF) was extended. The resultant structure was used to design a digital forensic readiness maturity assessment model (DFRMAM) that will enable organisations to assess their forensic readiness. In conclusion, both the extended DFRCF and the DFRMAM are shown to be validated by forensic practitioners, using semi-structured interviews. A qualitative research design and methodology was used to perform a comparative analysis of the various digital forensic readiness frameworks, to comprehend the underlying structures. All the participant responses were recorded and transcribed. Analysis of the findings resulting from the study showed that participants mostly agreed with the structure of the extended DFRCF; however, key changes were introduced to the extended DFRCF. The participants also validated the DFRMAM, and the majority of respondents opted for a checklist-type MAM. Digital forensic readiness is a very sensitive topic since organisations fear that their information might be made public and, as a result, increase their exposure to forensic incidents and reputational risk. Because of this, it was difficult to find participants who have a forensic footprint and are willing, able, and knowledgeable about digital forensic readiness. This study will contribute to the body of knowledge by presenting an original, validated DFRCF and DFRMAM. Practitioners and organisations now have access to non-proprietary DFRMAM.

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