Browsing by Author "Hamman-Fisher, Desiree"

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    Evaluating the perceived effectiveness of employee assistance programs during the coronavirus disease 2019 among frontline employees at a selected government institution
    (Universty of the Western Cape, 2024) Mgquba, Nonzukiso; Hamman-Fisher, Desiree
    All South Africans relied on frontline employees to perform essential services during the coronavirus disease 2019. Frontline employees at a selected government institution were placed under enormous and extraordinary demands to serve the public while putting themselves, and their physical, mental, and well-being at risk. Many feared contracting the coronavirus disease 2019 at work and infecting their family at home. As a result, they felt extremely stressed and reported high levels of anxiety. They were expected to utilise Employee Assistance Programs (EAP) to cope with their lived experiences. However, this was not the case as frontline employees found it difficult to contact the outsourced EAP service providers and visit their premises for consultations. This study evaluated the perceived effectiveness of Employee Assistance Programs during the coronavirus disease 2019 pandemic. Furthermore, it explored the frontline employees’ lived experiences. The study was located in the interpretivismparadigm and adopted a case study design. Eight semi-structured interviews were conducted through the use of the convenience sampling technique. The content analysis approach was used to identify the main themes, and sub-themes and organise the findings. The findings suggest that EAP is perceived as a valuable resource, which could potentially aid employees faced with personal and work-related problems. Despite this, only one participant used the EAP during the pandemic. Due to the safety measures, there were no formal awareness programs conducted during the pandemic. Participants reported a lack of visibility and promotion of EAP services which contributed to them not utilising it. Furthermore, the managers and human resource personnel did not coordinate the EAP services well.
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    The influence of servant leadership on psychological empowerment and organisational citizenship on a sample of teachers
    (AOSIS, 2021) van der Hoven, Adrian G.; Mahembe, Bright; Hamman-Fisher, Desiree
    The exhibition of organisation citizenship behaviour (OCB) by teachers is of great benefit for human capital development. Teachers’ perceptions of school principals as servant leaders play a critical role in their psychological empowerment and exhibition of OCBs.The goal of the study was to analyse the relationship between servant leadership, psychological empowerment and OCB of teachers in the South African school system.Teachers are usually under pressure to attend to the academic needs of the learners, which may be required either during normal working hours or after hours. This has necessitated the need to investigate the role played by a school principal’s servant leadership style in influencing the exhibition of OCBs.
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    Perceived organisational support, organisational commitment and turnover intentions amongst employees in a selected company in the cash industry
    (Universty of the Western Cape, 2022) Crayenstein, Samantha (Saaligha); Hamman-Fisher, Desiree
    Globally and in South Africa turnover has been identified as a major challenge in organisations. An examination of the literature revealed that perceived organisational support (POS) and organisational commitment can significantly influence an employee’s turnover intention. The literature also showed that when employees perceive that they are being supported by their employers they reciprocate positively and commit to organisational imperatives because they feel appreciated. As a result, organisational efficiency and employee performance is enhanced and turnover is decreased. However, little attention has been directed at examining POS and organisational commitment on turnover intention in the cash industry in South Africa. This privation of literature was found even though employee retention is a critical challenge in the cash industry in South Africa.
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    Transforming the learning environment: Closing the theory and practice divide in an undergraduate industrial psychology module
    (University of the Western Cape, 2021) Hamman-Fisher, Desiree; McGhie, Venicia
    This study explored the learning and teaching of students registered for the undergraduate Training Management Module in the Industrial Psychology Department at a traditional university in the Western Cape Province of South Africa. The aim of the study was to explore how situated learning can inform a more practically orientated learning and teaching of ETD practitioners. The criticism levelled at institutions of higher learning is that education, training and development practitioners are poorly trained to integrate theory taught, into practical situations.