Customer satisfaction at an online store in South Africa

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dc.contributor.authorNaidoo, Vinessa
dc.contributor.authorBotsi, Keorapetse G
dc.date.accessioned2022-02-10T07:38:22Z
dc.date.available2022-02-10T07:38:22Z
dc.date.issued2021
dc.description.abstractOnline shopping has become a common way in which retail businesses are conducted across most parts of the world. South African (SA) retailers such as Takealot, Makro, and Spree added this function to their existing operations. However, the survival of SA online stores is compromised by the competitive activities set by international players, including Amazon, eBay, and Google. Online stores such as Nine West and Mango have closed amidst poor financial performance. The adoption of a customer-centred approach is among the strategies that SA online stores can take to remain competitive.en_US
dc.identifier.citationNaidoo, V., & Botsi, K. G. (2021). Customer satisfaction at an online store in South Africa. Journal of Entrepreneurial Innovations , 2(1), 21-36. https://doi.org/10.14426/jei.v2i1.932en_US
dc.identifier.issn2708-6232
dc.identifier.urihttps://doi.org/10.14426/jei.v2i1.932
dc.identifier.urihttp://hdl.handle.net/10566/7218
dc.language.isoenen_US
dc.publisherUniversity of Western Capeen_US
dc.subjectCustomer satisfactionen_US
dc.subjectOnline storeen_US
dc.subjectSouth Africaen_US
dc.subjectOnline shoppingen_US
dc.subjectRetail businessesen_US
dc.titleCustomer satisfaction at an online store in South Africaen_US
dc.typeArticleen_US

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