Participatory Monitoring and Evaluation in the provision of sanitation services in a South African Informal Settlement: A Case study of Isiqalo Area, in Cape Town
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Date
2023
Authors
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Journal ISSN
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Publisher
University of the Western Cape
Abstract
The study investigates the efficacy of participatory monitoring and evaluation about sanitation
service delivery rendered by the City of Cape Town in the Isiqalo informal settlement. The
problem is that though the municipality (the City of Cape Town) provides sanitation
infrastructure like bucket toilets, porta potties, and chemical waste toilets to this informal
settlement in line with the constitution Act 108 of 1996 and these bucket toilets are supposed
to be collected on a specific day in a week. Interestingly, this collection process does not happen
consistently as these toilets are not regularly emptied. This irregularity in the collection of the
buckets has emerged as a problem/challenge as these residents are forced to deal with human
excrement for weeks with no alternative place to relieve themselves. This is de-humanising
and requires in-depth investigation. In this light, this study seeks to understand how the
involvement of the community through participatory monitoring and evaluation of sanitation
services in the Isiqalo informal settlement can enhance the regularity of the removal of these
bucket toilets. This is crucial since participatory monitoring and evaluation seeks to ensure that
communities have a strong arm and means to hold the government accountable for service
delivery in their communities.
Description
Magister Administrationis - MAdmin
Keywords
Isiqalo informal settlement, Evaluation, Community, City of Cape Town, Monitoring