Patient perceptions of the quality of health services in South Africa quality management conference (in association with COHSASA)

dc.contributor.author	Christian, Carmen
dc.date.accessioned	2021-04-22T07:14:40Z
dc.date.available	2021-04-22T07:14:40Z
dc.date.issued	2018
dc.description.abstract	Patient perceptions of quality drives acceptability of health services (Penchansky and Thomas, 1981). ▪ Services not acceptable less likely to return for follow-up, less likely to seek healthcare, more likely to access private sector. ▪ Bypassing of closest clinics (Burger & Christian, 2018; Rao & Sheffel, 2018). ▪ Patients with low-quality perceptions of public healthcare services prefer to utilise private healthcare facilities (Burger et al., 2010; Van der Berg et al., 2010). ▪ Understanding quality of health services – from a user’s perspective – is essential for health outcome improvements.	en_US
dc.identifier.citation	Christian, C. (2018). Patient perceptions of the quality of health services in South Africa quality management conference (in association with COHSASA). Africa Health Congress	en_US
dc.identifier.uri	10.13140/RG.2.2.16960.17925
dc.identifier.uri	http://hdl.handle.net/10566/6100
dc.language.iso	en	en_US
dc.subject	South Africa	en_US
dc.subject	Patient perceptions	en_US
dc.subject	Health services	en_US
dc.subject	Patient satisfaction	en_US
dc.subject	Patient experiences	en_US
dc.title	Patient perceptions of the quality of health services in South Africa quality management conference (in association with COHSASA)	en_US
dc.type	Article	en_US

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