Investigation of factors influencing pharmaceutical services and their relation to quality pharmaceutical service delivery in hospitals of a private health care provider group

dc.contributor.advisorButler, Nadine
dc.contributor.authorThobeli, Moeketsi Sebastian
dc.date.accessioned2014-06-26T11:20:17Z
dc.date.accessioned2024-05-15T07:43:12Z
dc.date.available2014-06-26T11:20:17Z
dc.date.available2024-05-15T07:43:12Z
dc.date.issued2009
dc.descriptionMagister Pharmaceuticae - MPharmen_US
dc.description.abstractEfforts to improve the quality of service delivery are an ongoing feature in different organisations. In the private health care sector, particularly pharmaceutical services in private hospitals, such efforts are important because of the sector’s commercial nature. This stems from the fact that customers pay a lot of money for services and expect services that are worth the money they pay. A private health care delivery group encourages such efforts in pharmacies of its hospitals through scientific research.Service providers and consumers were engaged to gain an appreciation of quality service delivery. The qualitative research method was used for the reason that it is scientific research that seeks to provide understanding and insight into social experiences as appreciated by the people involved and that it is a process of disciplined investigation that is methodical and verifiable.The research project was conducted to identify factors that influence pharmaceutical service delivery, to establish the understanding of quality pharmaceutical service delivery and establish the expectations of customers regarding pharmaceutical service rendered in a private hospital group.en_US
dc.identifier.urihttps://hdl.handle.net/10566/15203
dc.language.isoenen_US
dc.subjectConsumer behaviouren_US
dc.subjectMedicines legislationen_US
dc.subjectPharmaceutical careen_US
dc.subjectPharmaceutical service deliveryen_US
dc.subjectPrivate health careen_US
dc.subjectPrivate hospitalsen_US
dc.subjectQualitative researchen_US
dc.subjectQualityen_US
dc.subjectSouth Africaen_US
dc.subjectTransformationen_US
dc.titleInvestigation of factors influencing pharmaceutical services and their relation to quality pharmaceutical service delivery in hospitals of a private health care provider groupen_US
dc.typeThesisen_US

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