(University of the Western Cape, 2007) Sinyenyeko-Sayo, Nondumiso Constance; Bytheway, Andy; Mansfield, Glen; Dept. of Information Systems; Faculty of Economics and Management Sciences
In virtually any field of endeavour today, access to information is a prerequisite for success. Library services are affected by financial considerations and staffing problems. This work evaluated library performance with the aim of improving service management. Its targets are UWC, and others such as the Stellenbosch University and the Cape Peninsula University of Technology. The application of selected service management techniques and measures used in business will be explored. The study also touched on transformation and change management.