Browsing by Author "Murtuza, Rushmina"

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    The impact of legal process outsourcing in South Africa
    (University of Western Cape, 2020) Murtuza, Rushmina; Lenaghan, Patricia
    Legal Process Outsourcing (LPO), the act of sending legal work to an offshore destination or onshore to another location within the same country by a law firm or legal department to a legal outsourcing company, has steadily grown to become a billion dollar industry, transforming the legal landscape from the traditional law firm set up and firmly entrenching itself as a valued accessory to any law firm vying for success. The integration of the LPO business model arguably offers lower labour costs, 24-hour service delivery and direct access to a pool of professional lawyers specialising in a multitude of disciplines