An explorative study to determine the impact of leadership style and culture on organisational resilience and agility in a South African retail company
| dc.contributor.advisor | Abrahams, Fatima | |
| dc.contributor.author | Jansen, Vanya Bertha | |
| dc.date.accessioned | 2025-05-21T01:25:04Z | |
| dc.date.available | 2025-05-21T01:25:04Z | |
| dc.date.issued | 2024 | |
| dc.description.abstract | The South African retail sector has been hit with a rash of external blows over the last few years, ranging from the COVID-19 pandemic, sporadic riots, looting and natural disasters. Organisations who demonstrated high levels of resilience and agility were the ones who not only survived but thrived during these tumultuous times. This explorative qualitative study thus aims to identify the impact of leadership style and culture on organisational resilience and agility in a South African retail company. The researcher has applied a philosophy of phenomenology based on a grounded theory while deploying a purposive sampling technique to acquire the lived experiences of the 13 identified participants, all senior managers and executives directly involved in leading their teams through the various business recovery strategies. The data was collected by means of semi-structured in-depth interviews. The transcriptions were afterwards analysed by using Atlas Ti, a qualitative data analysis software tool. The findings of this research confirmed that factors related to adaptability, agile structures, technology and innovation, learning agility and pro-activeness enhance organisational agility. Furthermore, factors related to resilience skills in employees, organisational resilience, crisis response, change management, stakeholder management and predictive simulation were found to enhance organisational resilience. | |
| dc.identifier.uri | https://hdl.handle.net/10566/20422 | |
| dc.language.iso | en | |
| dc.publisher | University of the Western Cape | |
| dc.subject | Organisational resilience | |
| dc.subject | Leadership characteristics | |
| dc.subject | Organisational agility | |
| dc.subject | Leadership styles | |
| dc.subject | Organisational culture | |
| dc.title | An explorative study to determine the impact of leadership style and culture on organisational resilience and agility in a South African retail company | |
| dc.type | Thesis |