The satisfaction of clients with disabilities regarding services provided at primary health centres in Ndola, Zambia

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dc.contributor.advisorMlenzana, Nondwe
dc.contributor.authorMwansa, Rabecca Marjorie
dc.contributor.otherFaculty of Arts
dc.date.accessioned2013-08-08T10:22:13Z
dc.date.accessioned2024-11-07T10:29:13Z
dc.date.available2011/10/13 12:46
dc.date.available2011/10/13
dc.date.available2013-08-08T10:22:13Z
dc.date.available2024-11-07T10:29:13Z
dc.date.issued2010
dc.descriptionMagister Scientiae (Physiotherapy) - MSc(Physio)en_US
dc.description.abstractClient satisfaction is an outcome measure of quality care. Therefore, health care providers (HCP) have a responsibility to provide quality care services in order to satisfy clients' health needs. The aim of this study was to establish the satisfaction level of persons with disabilities regarding health services provided at primary health care centres (PHCC) in Ndola, Zambia. The study employed a crosssectional descriptive design and quantitative research method. The sample comprised 200 male and female persons with disabilities aged between 18-65 years old, selected using a convenience sampling technique. The clients were health care service beneficiaries from four PHCCs and four community based rehabilitation centres (CBR). The self-administered General Practice Assessment Questionnaire (GPAQ) was used to collect data on client satisfaction.The results showed that majority of clients were dissatisfied with availability of health services. There was a significant association between care providers' skills and clients' satisfaction level at p<0.0001. There is need to increase and assign specifically trained health professionals to health centres. Besides this, a multi-disciplinary approach that incorporates other professionals might help to deliver quality care services to persons with disabilities.en_US
dc.description.countrySouth Africa
dc.identifier.urihttps://hdl.handle.net/10566/19369
dc.language.isoenen_US
dc.publisherUniversity of the Western Capeen_US
dc.rights.holderUniversity of the Western Capeen_US
dc.subjectNdola, Zambiaen_US
dc.subjectSatisfactionen_US
dc.subjectClienten_US
dc.subjectDisabilityen_US
dc.subjectHealth servicesen_US
dc.subjectNeedsen_US
dc.subjectPerceptionsen_US
dc.subjectQuality of careen_US
dc.subjectPrimary health careen_US
dc.subjectHealth care provideren_US
dc.titleThe satisfaction of clients with disabilities regarding services provided at primary health centres in Ndola, Zambiaen_US
dc.typeThesisen_US

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