Public libraries response to the fourth industrial revolution: The case of city of Johannesburg public libraries

Abstract

This study investigated the response of Johannesburg public libraries (JPL) to the Fourth Industrial Revolution (4IR). The adoption of 4IR technologies and implementation of ser-vices equip libraries to manage disruptive changes brought about by 4IR and ensure that public libraries stay relevant by meeting the information needs, demands and expecta-tions of patrons (Noh, 2023). The study employed the Diffusion of Innovation (DOI) theory to identify the attributes that may influence an individual’s decision to adopt an innovation. A web-based questionnaire was utilised to collect data from 57 librarians employed in the 89 JPL branches to ensure representation across branches. The findings revealed that while most librarians demonstrated awareness of emerging 4IR technologies such as artificial intelligence (AI) and smart systems, but practical ex-perimentation and adoption were limited. Key challenges included weak digital infrastruc-tures characterized by poor network coverage and unstable power supply along with lim-ited training and inadequate institutional support for 4IR innovations. The study recom-mends continuous professional development initiatives focused on digital competencies, investment in modern technological tools, and the establishment of strategic partnerships with technology providers to enhance service delivery and innovation within JPL.