Improving library services through the application of business performance concepts

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dc.contributor.advisorBytheway, Andy
dc.contributor.advisorMansfield, Glen
dc.contributor.authorSinyenyeko-Sayo, Nondumiso Constance
dc.contributor.otherDept. of Information Systems
dc.contributor.otherFaculty of Economics and Management Sciences
dc.date.accessioned2013-09-10T12:25:18Z
dc.date.accessioned2024-05-03T08:47:42Z
dc.date.available2007/09/21 15:07
dc.date.available2007/09/21
dc.date.available2013-09-10T12:25:18Z
dc.date.available2024-05-03T08:47:42Z
dc.date.issued2007
dc.descriptionMagister Commercii - MComen_US
dc.description.abstractIn virtually any field of endeavour today, access to information is a prerequisite for success. Library services are affected by financial considerations and staffing problems. This work evaluated library performance with the aim of improving service management. Its targets are UWC, and others such as the Stellenbosch University and the Cape Peninsula University of Technology. The application of selected service management techniques and measures used in business will be explored. The study also touched on transformation and change management.en_US
dc.description.countrySouth Africa
dc.identifier.urihttps://hdl.handle.net/10566/12629
dc.language.isoenen_US
dc.publisherUniversity of the Western Capeen_US
dc.rights.holderUniversity of the Western Capeen_US
dc.subjectAcademic libraries - South Africaen_US
dc.subjectWestern Capeen_US
dc.subjectWestern Cape - Evaluationen_US
dc.subjectAcademic librariesen_US
dc.subjectUser satisfaction - South Africaen_US
dc.subjectLibraries and students - South Africaen_US
dc.titleImproving library services through the application of business performance conceptsen_US
dc.typeThesisen_US

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