An exploration of social workers’ knowledge, attitudes, and skills in service delivery with lesbian, gay, bisexual, and transgender (LGBT) clients in the Cape Metropole
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Date
2024
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Publisher
Universty of the Western Cape
Abstract
Social workers are compelled to recognise and respect diversity when they practise in the multicultural South African context. Research, globally, on the knowledge, attitudes, and skills applied by social workers during their practice with lesbian, gay, bisexual, and transgender (LGBT) populations however found the contrary. The aim of this qualitative research study was to understand the knowledge, attitudes, and skills of social workers rendering services to LGBT clients at the Department of Social Development (DSD) in the Cape Metropole. The first objective of the study was to explore and describe the knowledge, attitudes, and skills of social workers during their service delivery to LGBT clients. Another objective was to explore and describe strategies to empower social workers with the required knowledge, attitudes, and skills to provide competent social work practice with LGBT clients. The study was based on Tronto’s (1993) ethics of care as theoretical framework. Ethical approval was obtained from the HSSREC at UWC and the REC of the DSD in the Western Cape Province to conduct the research.
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Keywords
Attitude, Department of Social Development, Ethics of care, Gay, Lesbian