The role of online library services in addressing the information needs of distance learning postgraduate students at a South African private higher education institution

Abstract

Despite the support structures provided to master’s and doctoral (M and D) students at the institute in question, the role of the online library as one of these support structures was unclear. As open and distance learning (ODL) has become the norm for many students after the COVID-19 pandemic, it is important to further investigate the role of online library services in the distance learning space. The information needs and learning challenges of distance students are unique, particularly for master’s (M) and doctoral (D) students. However, little is known about the information needs of this specific user group, as well as the role of online academic libraries in meeting these needs and enhancing student experience and academic success. While several studies have focused on the information needs of undergraduate students, the information needs of M and D students in the distance learning context have yet to be comprehensively examined. Due to the absence of a contact campus and the inability to visit a physical library, the information needs of online students differ from those of students on a contact campus. The study employed a sequential explanatory mixed-methods design, with a survey followed by interviews to elaborate on the survey findings. The study offers insight into the distinct information needs of M and D students in the distance context, the learning challenges specific to the distance environment, the role of the online library in meeting these needs, and ways to enhance library services to ensure equitable access for distance learners across age groups. The research was conducted on the distance campus of a private higher education institution. For its theoretical framework, the study drew on Kuhlthau’s concept of zones of intervention.