Spotless white apron, labour-stained coat: an exploration of the way tacit and explicit learning artefacts are used by help desk consultants
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Date
2005
Authors
Journal Title
Journal ISSN
Volume Title
Publisher
University of the Western Cape
Abstract
This research set out to explore cognitive processes involved in learning among help desk consultants, both apprentices and experts.
Description
Magister Philosophiae - MPhil
Keywords
Organizational learning, Cognitive apprenticeship, Employees, Training