"Satsified and/or dissatisfied?" The experience-based perceptions of social work student customers of studying at an open and distance-learning university

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dc.contributor.authorAlpaslan, Nicky
dc.contributor.authorAngelopulo, George
dc.contributor.authorSchenck, Catherina (Rinie)
dc.date.accessioned2014-01-24T12:14:04Z
dc.date.available2014-01-24T12:14:04Z
dc.date.issued2013
dc.description.abstractIntroduction: When labelling institutions of higher education as “service industries”, the consumers of services of such higher institutions can no longer only be regarded as “students” but should be viewed as “customers”. They are customers who seem to be well informed about their rights as consumers, who demand effective and quality services, who voice their concerns and dissatisfaction through formal and informal channels (i.e. in communications to University authorities as well as through public demonstrations and in the media and on social networks (Sander et al., 2000:309)). As an example, one article in the printed media comes to mind (i.e. “Unisa students march to protest high fees, service” by Tsabeng Nthite in The Pretoria News on 23 September 2006:3).en_US
dc.description.accreditationDepartment of HE and Training approved listen_US
dc.identifier.citationAlpaslan, N., Angelopulo, G. and Schenck, C. (2013). "Satsified and/or dissatisfied?" The experience-based perceptions of social work student customers of studying at an open and distance-learning university. Social Work/ Maatskaplike Werk, 49 (3): 410 - 433en_US
dc.identifier.issn0037-8054
dc.identifier.urihttp://hdl.handle.net/10566/972
dc.language.isoenen_US
dc.privacy.showsubmitterfalse
dc.publisherUniversity of Stellenboschen_US
dc.rightsCopyright University of Stellenbosch.Permission has been given to reproduce this file in the Repository.
dc.status.ispeerreviewedtrue
dc.subjectHigher educationen_US
dc.subjectService industriesen_US
dc.subjectConsumersen_US
dc.subjectExperience-based perceptionsen_US
dc.title"Satsified and/or dissatisfied?" The experience-based perceptions of social work student customers of studying at an open and distance-learning universityen_US
dc.typeArticleen_US

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