Measuring Information Systems value against organisational performance: A case study of a South African retailer
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Date
2022
Authors
Journal Title
Journal ISSN
Volume Title
Publisher
University of the Western Cape
Abstract
Organisations’ increased dependency on technology in general and retailers in particular, is
changing how businesses and people operate and communicate. This has amplified the need to
make better choices to increase the benefits from information and communication technology
investments. As such, the economic evaluation of the business value of information systems (BVIS)
against organisational performance has become a business imperative but to do this effectively,
organisations must be presented with an appropriate framework. Research shows that organisations
have historically struggled to measure the BVIS because of the multiple challenges that hinder
effective measurement.
Description
Magister Commercii (Information Management) - MCom(IM)
Keywords
Information systems, Performance appraisal, Business alignment, Retail, South Africa