Department of Library and Information Science

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Browsing by Subject "Academic library"

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    Role of quality management for service delivery in an academic library at a South Africa tertiary institution
    (University of the Western Cape, 2024) Rammala, Hunadi Betty
    In the global competitive environment, delivering quality service is considered an essential strategy for success and survival (National library of South Africa, 2020). Universities in South Africa have been tasked to convert into institutions generating alumni who will meaningfully contribute to the new social, economic, and political order in South Africa (Department of Education, 2017). The academic library's function is critical in ensuring effective resource management and maintaining control over the quality of user services, while at the same time managing factors like globalization, internalization, the fourth industrial revolution (4IR), and the emerging fifth industrial revolution (5IR) (Darko-Adjei, 2023). Academic libraries at tertiary education institutions provide resources and facilities to fulfil the information needs of all the disciplines of the institution (Sivankalai & Yadav, 2012). Furthermore, it provides efficient, qualitative client-driven, innovative, and modernized information services (Darko-Adjei, 2023; Sivakumar & Dominic, 2013; Sivankalai, & Yadav, 2012).
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    Shaping scholarly communication guidance channels to meet the research needs and skills of doctoral students at Kwame Nkrumah University of Science and Technology
    (Elsevier, 2020) White, Esther; King, Lizette
    This article as part of a more comprehensive study, investigated the level of research and scholarly communication skills of doctoral students and the channels to be adopted by the academic library for the provision of scholarly communication guidance at Kwame Nkrumah University of Science and Technology (KNUST). It was ascertained that doctoral students at KNUST had moderate level of skill in research and scholarly communication issues; indicating the need for guidance. Both doctoral students and supervisors acknowledged the need for research and scholarly communication skills guidance and training. They also preferred online scholarly communication guidance and a research portal as part of the academic library website.