Browsing by Author "Kalunga, EK"

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    Perceptions and experiences of women regarding postnatal care in Ndola-Zambia
    (UWC, 2002) Kalunga, EK; Daniels, F
    Postnatal care has remained fundamentally unchanged for a long time and has been subject to very little research. Despite the importance of the postnatal period, women's experience of postnatal care has not received great attention and most writing about women's birthing experience has largely been concentrated on antenatal and labor care. The importance of understanding client perceptions of service is widely acknowledged and becoming more relevant in health care, as attempts to incorporate clients' views into service development, provision, and evaluation are increasing. Healthcare providers are beginning to recognize the importance of consumer satisfaction as a measure of quality of service.