Browsing by Author "Jokonya, Osden"

Now showing 1 - 16 of 16
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    The challenge of privacy and security when using technology to track people in times of COVID-19 pandemic
    (Elsevier, 2021) Smidt, Hermanus J; Jokonya, Osden
    Since the start of the Coronavirus disease 2019 (COVID-19) governments and health authorities across the world have find it very difficult in controlling infections. Digital technologies such as artificial intelligence (AI), big data, cloud computing, blockchain and 5G have effectively improved the efficiency of efforts in epidemic monitoring, virus tracking, prevention, control and treatment. Surveillance to halt COVID-19 has raised privacy concerns, as many governments are willing to overlook privacy implications to save lives. The purpose of this paper is to conduct a focused Systematic Literature Review (SLR), to explore the potential benefits and implications of using digital technologies such as AI, big data and cloud to track COVID-19 amongst people in different societies. The aim is to highlight the risks of security and privacy to personal data when using technology to track COVID-19 in societies and identify ways to govern these risks. The paper uses the SLR approach to examine 40 articles published during 2020, ultimately down selecting to the most relevant 24 studies. In this SLR approach we adopted the following steps; formulated the problem, searched the literature, gathered information from studies, evaluated the quality of studies, analysed and integrated the outcomes of studies while concluding by interpreting the evidence and presenting the results. Papers were classified into different categories such as technology use, impact on society and governance. The study highlighted the challenge for government to balance the need of what is good for public health versus individual privacy and freedoms. The findings revealed that although the use of technology help governments and health agencies reduce the spread of the COVID-19 virus, government surveillance to halt has sparked privacy concerns. We suggest some requirements for government policy to be ethical and capable of commanding the trust of the public and present some research questions for future research.
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    A conceptual framework for digital customer experience in online retail industry
    (University of the Western Cape, 2021) Mamhiyo, Godwill Anesu T; Jokonya, Osden
    With the advent of digital technology, retailers can enhance the customer’s experience by transitioning from traditional Customer Experience to Digital Customer Experience (DCx). Experiences are seen as differentiators that companies leverage on today. Customer expectations have since risen in the age of digital transformation and omnichannel platforms, leading to consumers demanding an enhanced DCx from online retailers. This shift challenges businesses to bring customer data together and then derive value from it as it becomes more complex and richer. This empirical study used a survey design and a quantitative research method to investigate factors affecting DCx in a city within a developing country.
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    Determinants of business intelligence system acceptance in an emerging country
    (Virtus Interpress, 2018) Kgasago, Kgoramele Joseph Oupa; Jokonya, Osden
    In today’s highly competitive and cumulative uncertainty in the business domain, access to organizations’ business intelligence (BI) can mean not only the difference between profit and loss but also the difference between survival and bankruptcy. The use of Business intelligence systems has become an inevitable requirement for profitability, competitiveness and organisational survival. This study objective is to determine factors that influence users’ acceptance of BI systems in the South African energy sector and develop a conceptual model to explain factors that influence users’ acceptance of BI systems. A survey research strategy was used for the study to empirically test a conceptualised model using collected data. The results of the study found that habit, affect and perceived consequences have a significant influence on users’ acceptance of BI systems. Furthermore, the study discovered that habit influences affect in respect of users’ acceptance of BI systems. The study contributed to literature and body of knowledge on factor
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    Evaluating the benefits of cloud computing in small, medium and micro-sized enterprises (smmes)
    (Elsevier, 2021) Modisane, Phenyo; Jokonya, Osden
    Cloud computing is becoming an essential tool in lowering Information Technology (IT) costs amongst Small, Medium and Micro-sized Enterprises (SMMEs). As such amongst a myriad of challenges, SMMEs are faced with a general lack of resource capability including the lack of Information and Communications Technology (ICT) infrastructure and skills. This further disables the SMMEs ability to compete with big business and industry peers. As such cloud computing offers SMMEs the ability to access high level ICT services either through SaaS (Software-as-a-Service), PaaS (Platform-as-a-Service) or IaaS (Infrastructure-as-a-Service) service delivery models. Cloud computing adoption amongst SMMEs is relevant in the sense that SMMEs can realise the full benefits of reduced capital expenditure, improved access to ICT systems, heightened security of data and low costs for agile development amongst a myriad of cloud computing benefits.
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    Evaluating the quality of electronic health system at helene franz hospital in Limpopo province
    (University of the Western Cape, 2023) Agnes, Ngoasheng Choene; Jokonya, Osden
    The healthcare facilities are faced with the challenge of promoting, maintaining, restoring, and improving the quality of healthcare services for the citizens of South Africa and neighbouring states which result in a healthy society. This is as a result of changing patterns of diseases, and high demand resulting from free services as well as high mortality and morbidity. This requires the Electronic Health System that is effective and efficient in providing healthcare service. The systems should be able to provide decision-makers with real time information for planning, budgeting, resources allocation, development of programmes etc
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    Exploring the factors affecting the adoption of blockchain technology in the supply chain and logistic industry
    (AOSIS, 2022) Mthimkhulu, Ayanda; Jokonya, Osden
    The digitalisation phenomenon has significantly transformed and advanced the adoption of blockchain technology in organisations. The fourth industrial revolution has been the main driver of digital transformation in organisations to gain a competitive advantage in their respective industries. Therefore, studies on blockchain adoption have gained a relative pace over the recent years but there is limited literature focussing on the supply chain and logistics industry. The study fills the gap as it explored factors that affect the adoption of blockchain technology in supply chain and logistics. The primary research objective of the study was to explore the factors that affect the adoption of blockchain technology in supply chain and logistics. The study explored the technological, organisational, and environmental factors that affect the adoption of blockchain technology in the supply chain and logistics industry.
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    Exploring the factors affecting the adoption of blockchain technology in the supply chain and logistic industry
    (AOSIS (pty) Ltd, 2022) Mthimkhulu, Ayanda; Jokonya, Osden
    Background: The digitalisation phenomenon has significantly transformed and advanced the adoption of blockchain technology in organisations. The fourth industrial revolution has been the main driver of digital transformation in organisations to gain a competitive advantage in their respective industries. Therefore, studies on blockchain adoption have gained a relative pace over the recent years but there is limited literature focussing on the supply chain and logistics industry. The study fills the gap as it explored factors that affect the adoption of blockchain technology in supply chain and logistics. Objectives: The primary research objective of the study was to explore the factors that affect the adoption of blockchain technology in supply chain and logistics. The study explored the technological, organisational, and environmental factors that affect the adoption of blockchain technology in the supply chain and logistics industry. Method: The study conducted a content analysis of peer-reviewed articles published between 2013 and 2021 on the factors affecting the adoption of blockchain technology in the supply chain and logistics. The article used a quantitative study to explore factors affecting blockchain adoption using the Technology-Organisational-Environmental (TOE) framework as the theoretical lens. Conclusion: In conclusion, the study revealed that Asia, Europe, and America contribute more research on factors affecting the adoption of blockchain technology between 2013 and 2021. In addition, the results suggest that technical factors (security, complexity, and cost), organisational factors (management support), and environmental factors (competition, IT policy and regulations, and support) affect the adoption of blockchain technology in supply chain and logistics industry. The study contributes to the body of knowledge on factors affecting the adoption of blockchain technology in the supply chain and logistic industry. © 2022. The Authors.
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    Factors Affecting Digital Transformation in the Retail Supply Chain
    (2021-06) Daniels, Nuraan; Jokonya, Osden
    The digital transformation, introduced by the fourth industrial revolution, has significantly transformed the value proposition of supply chain organisations. However, there is limited extant literature based on factors that influence the adoption of digital supply chain within the retail industries. The objective of the study was to explore the factors that influence digital transformation in retail supply chain. The study adopted systematic literature review of all pertinent articles, published during the period 2010-2019. The study adopted Technology-Organizational-Environmental (TOE) framework as a lens to explore factors that influence the adoption of digital supply chain within the retail industries. The study results suggest that most technological factors influence the adoption of digital supply chains within the retail industries compared to organisational and environmental factors. The study contribute to the body on knowledge on the factors that influence the adoption of digital supply chain within the retail industries.
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    Factors affecting information security compliance among SMEs in Cape Town
    (University of the Western Cape, 2022) Lawrence, Felencia Linthea; Jokonya, Osden
    Small and medium enterprises are depending on the use of IT systems to compete and participate in the South African economy and also to improve the efficiency of their service delivery. Using IT systems in their business has increased risks and hazards regarding information security. Even though information security has been around for a while and several research studies have been conducted on the topic, it is still unclear how SMEs comply with the standards and regulations that are associated with it. The study aimed to fill this gap by examining the information security phenomenon from the point of view of South African SMEs. The purpose of this study was to investigate the factors that influence the adoption of information security compliance by SMEs. Following a survey design together with a quantitative research approach, the collection of survey questionnaires was used as a means of data collection. In addition, the data obtained from the surveys collected was analysed using a quantitative data analysis process. The study revealed several technological, organizational and environmental factors that influence the organization’s readiness to be compliant with information security policies as well as South African regulations and global standards. The results revealed a positive relationship between these factors that significantly impact the organization.
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    Factors affecting the adoption of artificial intelligence (AI) in the supply chain and logistics lndustry
    (University of the Western Cape, 2023) Molopa, Tshwarelo; Jokonya, Osden
    This study explores factors affecting the adoption of Artificial Intelligence in the Supply Chain and Logistics Industry in the Rpublic of South Africa. The study followed these objectives: to explore technological factors affecting the adoption of Artificial Intelligence in supply chain and logistics industry’. To explore organisational factors that affect the adoption of Artificial Intelligence in the supply chain and logistics industry and to explore environmental factors that affect the adoption of Artificial Intelligence in the supply chain and logistics industry. The study selected a quantitative approach with a convenient sampling of 200 employees in the South African supply chain and logistics sector. Data was gathered using a self-managed, online questionnaire. The return rate of the questionnaire was 24%. Reliability and validity tests were conducted on the data, demonstrating that the concept measures produced consistent, repeatable results and faithfully captured the constructs they were designed to evaluate. The findings were that business units are committed to providing staff with the necessary training to support AI projects, with the majority of partcipants strongly agreeing with the sentiment. Besides, the majority of respondents agree that security is an important factor in the business when it comes to new technology adoption. A significant number of respondents think that AI can be difficult to deploy due to its various interdependencies, with half of the respondents believing that top managers are likely to invest in AI. The study further reveals that machine learning was the most popular algorithm implemented in the supply chain and logistics industry. The paper provides the expanding body of knowledge about AI adoption by leveraging factors from the T-O-E framework to explain adoption in the Supply Chain and Logistics industry.
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    Factors affecting the adoption of blockchain in logistics in South Africa
    (University of the Western Cape, 2023) Dagne, Selamawit Mathewos; Jokonya, Osden
    This study aimed to explore the factors affecting the adoption of blockchain technology in logistics in South Africa. A quantitative research approach based on positivist philosophy was used to explore the phenomenon. An online survey was conducted with representatives of retail logistics organisations in South Africa. A convenient sampling method was used to gather participants for the survey. Eighty (80) questionnaires were distributed to these representatives, but only 60 participants participated in the study, representing a survey return rate of 75%. Data were analysed using Statistical Package for the Social Sciences (SPSS) to produce descriptive frequencies and other advanced statistical results from the collected data.
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    Factors affecting the adoption of technologies to improve fleet safety management
    (Elsevier, 2021) Mohamed, Yusuf; Jokonya, Osden
    are limited studies in literature on factors that affect the adoption technologies to improve fleet safety in the logistic industry. The understanding of the factors is important for the success of the adoption of smart technologies fleet safety management. Therefore, this study aims to fill that gap. The study adopted a systematic literature review to explore the factors that affect the adoption of smart technologies fleet safety management. The Technological, Organizational and Environmental (TOE) framework was used explore the factors affect the adoption of smart technologies to improve fleet safety management. The study used quantitative content analysis to analyse data collected from published articles. The study results suggest that the technological factors and environmental factors were the most factors affecting the adoption.
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    Factors influencing the adoption of digital technologies to reduce food waste in retail supply chain
    (University of the Western Cape, 2022) Mpa, Kagiso Elton; Jokonya, Osden
    Digital technologies are projected to transform many work domains and industries including the retail supply chain. Some of the benefits of adopting digital technologies are increased levels of efficiency, cost-saving understanding of production issues and improved customer experience. This study is driven by the need to understand the influential variables that affect the use of digital technologies in the retail supply chain, specifically to tackle the problem of food waste. The study follows the technology, organization and environment (TOE) framework to develop an alternative conceptual framework, through the examination of thirteen contextual factors.
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    A systematic literature review of factors affecting the adoption of technologies in food waste management
    (Elsevier, 2021) Joubert, Robyn-Lee; Jokonya, Osden
    Food waste has become a growing topic in many disciplines. The study explore factors affecting the adoption of technologies in food waste management. There are limited studies in literature on factors that affect the adoption technologies in in food waste management. The understanding of the factors is important for the success of the adoption technologies in food waste management. Therefore, this study aims to fill that gap. The study adopted a systematic literature review to explore the factors that affect the adoption technologies in managing in food waste in supply chain. The Technological, Organizational and Environmental (TOE) framework was used explore the factors that affect the adoption of technologies in food waste management. The study used quantitative content analysis to analyse data collected from published articles. The study results suggest that the technological factors and environmental factors were the most factors affecting the adoption of technologies chain in food waste management. The paper contributes to the body of knowledge on factors affecting the adoption of technologies in food waste management. The use of different research methods may also be important for future research in food waste management.
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    Towards a framework to implement a digital agriculture value chain in South Africa for small-scale farmers
    (AOSIS, 2022) Smidt, Hermanus J.; Jokonya, Osden
    Digital technology adopted in agriculture value chains (AVCs) improves efficiency. There is a need to understand why some actors benefit more than others in AVCs and why this pattern at a global level is replicated locally.To understand how existing frameworks can enhance the understanding of Digital for Development (D4D) associated with digital AVCs to achieve the following: Distribute power and economic value amongst actors in the AVC more equally; retain the identity of small-scale farmers and their sustainable practices; establish effective communication to confront asymmetric information and the lack of access to knowledge effectively; to enhance research, development and innovation.
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    What does the digital revolution mean for poverty alleviation and inclusive growth in Africa? A case study of Ghana and South Africa
    (University of the Western Cape, 2024) Boakye, Alex; Dinbabo, Mulugeta F.; Jokonya, Osden
    Background: The world is undergoing a disruptive change driven by fast pace of technological advancements that are combining our physical, digital, and biological spheres. Emerging technologies such in artificial intelligence (AI), big data, drones, Internet of Things (IoT), 3D printing, and robotics are set to transform the very nature of future jobs, skills set and business process. Around the world, many governments, business owners and entrepreneurs are taking proactive measures to harness the potentials of this new revolution while putting pragmatic strategies in place to ameliorate its negative impact. Meanwhile in Sub-Saharan Africa, preparations to leverage the opportunities of today’s frontier technologies remains poor. In particular, there seems to be limited evidence on how African countries such as Ghana and South Africa can best maximise the potentials of an increasingly digitalised world economy and ensure that the digital transformation becomes inclusive. Against this backdrop, this study purported to use a comparative analysis approach to examine the readiness and capacity of Ghana and South Africa to embrace the digital economy and ensures inclusive digital transformation.