Browsing by Author "Davids Fayruz"

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    The managerial training and development needs of project managers within Nicro Western Cape: an exploratory/descriptive study
    (University of the Western Cape, 2002) Davids Fayruz
    This is an exploratory research study that was undertaken to determine the managerial training and development needs of project managers at NICRO (National Institute for Crime Prevention and the Reintegration of Offenders) Western Cape as a means of achieving service excellence. he research was of an exploratory formative type and largely used the qualitative research methodology and the quantitative methodology to a lesser degree to obtain the data. The qualitative method was used to ensure relationship building with research subjects by way of documentary studies, semi-structured interviews and a focus group. The quantitative methodology included the use of a questionnaire to complement the data gathered via a questionnaire . By analysing the data gathered through the different methodologies used, the researcher identified recurring themes of service excellence, motivation and the functions of managers which was supported by the literature reviewed. The study was focussed within a framework of service excellence with a focus on the functions of project managers as a means of achieving excellence . From data gathered it was evident that project managers skills were on different levels and that they identified the need for a training and development framework to be introduced. The researcher is of the opinion that the methodology used assisted the researcher to accomplish the research objective which was the exploration of a framework for the development and training of project managers within NICRO Western Cape. The researcher suggests that this study served to enhance the level of service provision through the project managers by way of proposed ways whereby they might build on their existing skills.