Browsing by Author "Davids, Anees"

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    The relationship between work engagement, self- eficacy and optimism among cal centre agents
    (University of the Western Cape, 2011) Davids, Anees
    The costs of occupational health and well-being are increasingly being considered sound “investments” as healthy and engaged employees yield direct economic benefits to their companies. The concept of work engagement plays a vital role in this endeavour because engagement entails positive definitions of employee health and promotes the optimal functioning of employees within an organisational setting. The objective of this study was to examine the relationship between work engagement, self-efficacy and optimism amongst call centre employees in a retail organisation in the Western Cape.