Browsing by Author "Bytheway, Andy"

Now showing 1 - 9 of 9
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    Improving library services through the application of business performance concepts
    (University of the Western Cape, 2007) Sinyenyeko-Sayo, Nondumiso Constance; Bytheway, Andy; Mansfield, Glen; Dept. of Information Systems; Faculty of Economics and Management Sciences
    In virtually any field of endeavour today, access to information is a prerequisite for success. Library services are affected by financial considerations and staffing problems. This work evaluated library performance with the aim of improving service management. Its targets are UWC, and others such as the Stellenbosch University and the Cape Peninsula University of Technology. The application of selected service management techniques and measures used in business will be explored. The study also touched on transformation and change management.
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    Information management in the travel industry: The role and impact of the Internet
    (University of the Western Cape, 2005) Song, Haitao; Bytheway, Andy; Dept. of Information Systems; Faculty of Economics and Management Sciences
    In this information age, the Internet has found a role in various industries such as transportation, advertising, etc. The travel industry, in which communication between travellers and travel service providers is a very important component, has as much potential as any other industry to make full use of this new medium. Already, most travel agencies and travel service providers promote their products and services using web sites. Searching for information online is now seen by many people as a way to save time and cost, especially in their travel activities. In order to fully deploy the Internet within the travel industry, understanding the use of the Internet in tourism is critical. This research sets out initially to examine the role and the impact of the Internet in the whole of the travel industry. But in order to define an achievable scope of work and because of its importance in South Africa at this time, tourism within the travel industry was chosen as the focus of the work.
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    An Information-Based Strategic Framework for Determining the Optimum Level of Project or Service Financing
    (University of the Western Cape, 2008) Roman, Danver Leonard.; Bytheway, Andy; Dept. of Information Systems; Faculty of Economics and Management Sciences
    This thesis explores and explains the existence of a best practice model to optimise the transfer of funds (the transfer funding process) between funders and service providers in the public sector. Using ideas about best practice in a specific context, the Health environment, it investigates the perceptions of managers about the transfer of funds between the Provincial Government of the Western Cape and the Local Authority of the City of Cape Town, the existence of a formula that will indicate appropriate amounts to transfer to service providers, and how information systems might assist with the process and the formula.
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    Instructional design process in a web-based learning management system: design, implementation and evaluation issues
    (University of the Western Cape, 2005) Njenga, James Kariuki; Bytheway, Andy; Dept. of Information Systems; Faculty of Economics and Management Sciences
    Web technologies have necessitated a transformation culture in higher education institutions. Many of these institutions are employing web technologies whose development, for varying reasons, is not supported by research in their field and domain of use. One such field is instructional design for the web learning. Although there is a lot of research on the most effective instructional design strategies, the use of research for web-based learning applications has been limited. This thesis reports on a study aimed at transforming the research on instructional design into practice by designing an instructional design system and providing an argument for its implementation. The argument is intended to facilitate the design and development of an instructional design subsystem of the web, that would in turn offer effective and efficient ways for creating web-based learning materials to instructors. The study started by examining the various paradigms, theories and practices of instructional design with the intent of using them to enrich and improve the practice of instructional design in web learning. It undertook a thorough and systematic review of the literature on instructional design in order to come up with an instructional design system. The design approach used successful design patterns that have been used elsewhere, e.g. in software design, to create common responses or solutions to recurrent problems and circumstances. Instructional design patterns were identified in this study as the recurrent problems or processes instructional designers go through while creating instructional materials, whose solutions can be reused over and over again. This study used an iterative developmental research process of finding and modelling an instructional design process as the research methodology. This process follows and builds on existing research on instructional models, theories and strategies, and ensures that the same methodology can be used to test the theories in the design, thus improving both the research and the design.
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    Investigating design issues in e-learning
    (University of the Western Cape, 2009) Madiba, Ntimela Rachel Matete; Bytheway, Andy; Dept. of Information Systems; Faculty of Economics and Management Sciences
    The adoption of information technology as an aid to organisational efficiency and effectiveness has a long history in business and public administration, but its application to the processes of teaching and learning in education has been relatively limited. At the dawn of the new millennium this began to change, as educational institutions around the world began to experiment with new ideas for the use of information technology. This happened at the same time that commercial organisations began to realise that they themselves could - because of the availability of IT based systems - invest in educational services focused on their own needs. It was against this background that this research project set out to study how South African higher education has incorporated new learning technologies in the delivery of programmes. The study began by exploring the emerging patterns of the use of e-learning in South African higher education. This was to establish a broad understanding of how e-learning was incorporated into the core business of universities. As the study progressed interviews with both teaching and support staff provided course descriptions which were used to expose the kind of considerations that were made in designing, developing and delivering those courses. The main purpose of the study was to answer the question: what pedagogical considerations are necessary for successful course design when using e-learning? By placing the course descriptions on a continuum developed as a part of the conceptual framework in the study it was possible to analyse the course design features that emerged. The framework and its differentiated learning designs (LD1/2/3) can be used for both design and evaluation of courses and can facilitate the use of technology in enhancing teaching and learning.
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    Investing in Information: The Information Management Body of Knowledge
    (Springer, 2015-01-11) Bytheway, Andy
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    Knowledge management in a South African organization: application and comparison of the work of Nonaka nad Takeuchi to practice
    (University of the Western Cape, 2005) Harry, Ricardo; Bytheway, Andy; Dept. of Information Systems; Faculty of Economics and Management Sciences
    The aim of this thesis is to provide a better understanding of how the knowledge creation process can be used to add value to the management of knowledge in a South African organization. This thesis describes, explores and explains how knowledge is created within an organization, how the organization can use it to add value to its current business practices and how a knowledge management methodology that is aligned with the systems thinking principle, can be used to manage the knowledge creation process.
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    The utilisation of formative and summative electronic assessments in historically disadvantaged institutions (HDI) in the Western Cape
    (University of the Western Cape, 2005) Pillay, Paliga; Bytheway, Andy; Dept. of Information Systems; Faculty of Economics and Management Sciences
    In this thesis, I explore the benefit of electronic formative assessment on learner achievement. Studies had revealed the connection between throughput and assessment. There is great discrepancy between the throughput rate of Historically Disadvantaged Institutions (HDI) and Historically Advantaged Institutions (HAI), according to the National Plan for Higher Education. Previously, assessment was used primarily for summative and certification purposes. Now, with the introduction of Outcomes Based Education (OBE), a number of alternative forms of assessment can be used. In this study I establish the importance and necessity of frequent, electronic, formative assessments which would thereby improve learners’ achievement in the classroom.The white paper on e-education (DOE: 2003) states that e-education must be transformed so that information and communication technology (ICT) can be successfully integrated to “ensure that all learners will be equipped for full participation in the knowledge society”. Recent research has reported significant increases in learner achievement through educational technology with the use of learning management systems (LMS) software (Stephens, 2001, Buchanan, 2000, DeKock, 1994). This study was built upon this body of research on educational technology and how it can be effectively integrated into classrooms. This research would impact on learner achievement through the use of formative assessment to assist under-prepared learners to improve their summative scores. In particular, the effect of formative electronic assessment on learner achievement in the subject Business Information Systems, for first year accounting learners, in the Business Faculty at Peninsula Technikon was investigated. This quantitative study utilized the use of questionnaires and the control group design. The control group design, which consisted of the control and experimental groups was used on a group of learners who had been exposed to the treatment. The treatment for the experimental group comprised of using a formative on-line learning assessment. Independent variables included the treatment condition, race, gender and home language. Analysis of Variance (ANOVA) was used on assessment. Analysis firstly revealed that there was no statistically significant difference between achievement in the practical component between the experimental and the control group. The Kruskal-Wallis tests showed that there were no significant differences between genders. The control group performed better than the experimental group in the theory test. Secondly, analysis revealed statistically significant mean achievement differences between Coloured female with no prior computer usage (M= 78) and Black female with no computer usage (M=44). Based on these findings, implications of the results of this study, future avenues of research and implementation suggestions are offered.
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    The V-model of service quality: An African case study
    (Emerald Group Publishing Limited, 2017) Whyte, Grafton; Bytheway, Andy
    This paper aims to introduce and demonstrate a new model for service quality that separates out the measurement of service quality in ways grounded in psychological theory and methodological symmetry.A review of experience in service quality management suggests that new approaches are needed. By seeking a way of managing service at different levels, with symmetry between data collection and data analysis, a model is presented that has more potential applicability and flexibility than is found in traditional models.