Masters in Public Administration - MPA

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Exploring customer satisfaction of the South African Police Service through secondary data.
(University of the Western Cape, 2024) Mavumengwana-Soldaat, Khanyiswa
The purpose of this study is to explore customer satisfaction of the South African Police Service through secondary data. Customer satisfaction is a crucial aspect of effective policing, as it influences public trust and cooperation. This study aims to explore the customer satisfaction levels regarding the South African Police Service (SAPS) by analyzing secondary data sources. The primary objective of this research is to assess the perceptions and expectations of communities regarding South African Police Service (SAPS) service delivery, identify key factors influencing satisfaction, and highlight areas for improvement. This study uses a comprehensive analysis of secondary data collected from various sources, including Statistics South Africa's Victims of Crime Surveys, Annual crime statistics reports, and independent research studies. The data was analyzed to identify trends in customer satisfaction, associations with service delivery factors, and public perceptions of police effectiveness.