Level of adult client satisfaction with clinic flow time and services of an integrated non-communicable disease-HIV testing services clinic in Soweto, South Africa: A cross-sectional study
| dc.contributor.author | Doherty, Tanya M. | |
| dc.contributor.author | Hopkins, Kathryn L. | |
| dc.contributor.author | Hlongwane, Khuthadzo E. | |
| dc.date.accessioned | 2021-01-18T12:08:12Z | |
| dc.date.available | 2021-01-18T12:08:12Z | |
| dc.date.issued | 2020 | |
| dc.description.abstract | While HIV Testing Services (HTS) have increased, many South Africans have not been tested. Non-communicable diseases (NCDs) are the top cause of death worldwide. Integrated NCD-HTS could be a strategy to control both epidemics. Healthcare service strategies depends partially on positive user experience. We investigated client satisfaction of services and clinic flow time of an integrated NCD-HTS clinic. Methods: This prospective, cross-sectional study evaluated HTS client satisfaction with an HTS clinic at two phases. Phase 1 (February-June 2018) utilised standard HTS services: counsellor-led height/weight/blood pressure measurements, HIV rapid testing, and symptoms screening for sexually transmitted infections/Tuberculosis. Phase 2 (June 2018-March 2019) further integrated counsellor-led obesity screening (body mass index/abdominal circumference measurements), rapid cholesterol/glucose testing; and nurse-led Chlamydia and human papilloma virus (HPV)/cervical cancer screening. Socio-demographics, proportion of repeat clients, clinic flow time, and client survey data (open/closed-ended questions using five-point Likert scale) are reported. Fisher's exact test, chi-square analysis, and Kruskal Wallis test conducted comparisons. | en_US |
| dc.identifier.citation | Doherty, T. M. et al. (2020). Level of adult client satisfaction with clinic flow time and services of an integrated non-communicable disease-HIV testing services clinic in Soweto, South Africa: A cross-sectional study. BMC Health Services Research ,20(1),404 | en_US |
| dc.identifier.issn | 1472-6963 | |
| dc.identifier.uri | 10.1186/s12913-020-05256-9 | |
| dc.identifier.uri | http://hdl.handle.net/10566/5665 | |
| dc.language.iso | en | en_US |
| dc.publisher | Springer Nature | en_US |
| dc.subject | Client satisfaction | en_US |
| dc.subject | Comorbidities | en_US |
| dc.subject | Healthcare | en_US |
| dc.subject | HIV prevention | en_US |
| dc.subject | HIV testing services | en_US |
| dc.title | Level of adult client satisfaction with clinic flow time and services of an integrated non-communicable disease-HIV testing services clinic in Soweto, South Africa: A cross-sectional study | en_US |
| dc.type | Article | en_US |