King, LizetteMomoti, Nikiwe Gloria2021-04-012024-05-022021-04-012024-05-022021https://hdl.handle.net/10566/12427Philosophiae Doctor - PhDSouth Africa has placed emphasis on evidence-based decision-making for justifying service delivery improvement decisions. Evidence-based decision-making entails decisions made by referring to verifiable facts and figures available from a variety of sources of evidence such as organizational records. Records are created or received during the conduct of business and contain evidence of organizational activities. Their use as sources of evidence is continuous. Most records management scholars hypothesize that the use of records as sources of evidence for decision-making contributes to improved service delivery. In the same breath, some scholars lament their minimal use as sources of evidence for decision-making in the South African public sector due to poor records management. This descriptive, positivist quantitative study used a cross-sectional survey to determine the extent to which records as sources of evidence were used for evidence-based decision-making by senior managers in Western Cape governmental bodies,enContinuum model of evidenceEvidence-based decision-makingRecords continuum model Western Cape governmentRecords managementRecords useUniversity of the Western Cape