de Visser, JaapNtliziywana, Phindile2019-08-192019-08-192011de Visser, J. and Ntliziywana, P. (2011). Professional administration : crucial for service delivery . Local Government Bulletin, 13(1) 16http://hdl.handle.net/10566/4817Municipalities cannot deliver on their developmental mandate without suitably qualified and professional staff. However, evidence shows that the lack of good governance of staff matters in many municipalities results in service delivery failure. Local government to professionalise and be professionalised - and there are three aspects of this.enProfessional administrationService deliveryMunicipalityCompetencyArticle