Lenaghan, PatriciaMurtuza, Rushmina2020-11-272025-03-032020-11-272025-03-032020https://hdl.handle.net/10566/20216Doctor Legum - LLDLegal Process Outsourcing (LPO), the act of sending legal work to an offshore destination or onshore to another location within the same country by a law firm or legal department to a legal outsourcing company, has steadily grown to become a billion dollar industry, transforming the legal landscape from the traditional law firm set up and firmly entrenching itself as a valued accessory to any law firm vying for success. The integration of the LPO business model arguably offers lower labour costs, 24-hour service delivery and direct access to a pool of professional lawyers specialising in a multitude of disciplinesenSouth AfricaLegal process outsourcingRegulatory frameworkEthical practiceLegal frameworkUniversity of Western Cape