Adesina, Ademola OlusolaNyongesa, Henry O.2014-02-262014-02-262013Adesina, A.O. & Nyongesa, H.O. (2013). A Mobile-Health Information Access System. In R. Volkwyn (Ed.), Proc. Southern African Telecommunication Networks & Applications Conference (pp 191-), Stellenbosch, South Africa978-0-620-57882-0http://hdl.handle.net/10566/1044Patients using the Mobile-Health Information System can send SMS requests to a Frequently Asked Questions (FAQ) web server with the expectation of receiving an appropriate feedback on issues that relate to their health. The accuracy of such feedback is paramount to the mobile search user. However, automating SMS-based information search and retrieval poses significant challenges because of the inherent noise in SMS communication. First, in this paper an architecture is proposed for the implementation of the retrieval process, and second, an algorithm is developed for the best-ranked question-answer pair retrieval. We present an algorithm that assists in the selection of the best FAQ-query after the ranking of the query-answer pair. Results are generated based on the ranking of the FAQ-query. Our algorithm gives a better result in terms of average precision and recall when compared with the naıve retrieval algorithm.enCopyright Telkom. This file may be freely used for educational purposes, as long as it is not altered in any way. Acknowledgement of the authors and the source is required.SMS/Text MessageFrequently Asked QuestionHIV/AIDSmHealthQuestion Answer (QA)Information RetrievalConference Proceedings