Bytheway, AndyHarry, RicardoDept. of Information SystemsFaculty of Economics and Management Sciences2013-07-172024-05-032007/04/202007/08/062013-07-172024-05-032005https://hdl.handle.net/10566/12661Magister Commercii - MComThe aim of this thesis is to provide a better understanding of how the knowledge creation process can be used to add value to the management of knowledge in a South African organization. This thesis describes, explores and explains how knowledge is created within an organization, how the organization can use it to add value to its current business practices and how a knowledge management methodology that is aligned with the systems thinking principle, can be used to manage the knowledge creation process.enKnowledge managementThesisUniversity of the Western Cape