Spotless white apron, labour-stained coat: an exploration of the way tacit and explicit learning artefacts are used by help desk consultants

Omar, RahmatNadler-Nir, RudyFaculty of Education2013-07-102024-05-282007/04/182007/04/182013-07-102024-05-282005https://hdl.handle.net/10566/15708Magister Philosophiae - MPhilThis research set out to explore cognitive processes involved in learning among help desk consultants, both apprentices and experts.enOrganizational learningCognitive apprenticeshipEmployeesTrainingSpotless white apron, labour-stained coat: an exploration of the way tacit and explicit learning artefacts are used by help desk consultantsThesisUniversity of the Western Cape