Paulse, Tania M.2015-04-142015-04-142000Paulse, T. M., & Tucker, W. D. (2000). A framework and toolkit for the collection and analysis of QoS statistics for voice traffic in Next Generation Networks. South African Telecommunications Networks & Applications Conference (SATNAC 2000). Stellenbosch, South Africa: Telkom.http://hdl.handle.net/10566/1420The multi-service, multi-architecture nature of NGNs is so complex that the management of services, in addition to networks, emerges as a research challenge. Despite QoS limitations, VoIP (as opposed to VoATM), dominates the Internet and enterprise markets, and is evolving to handle the carrier space. This paper presents a strategy that abstracts QoS away from both VoATM and VoIP in order to manage voice QoS in an NGN environment.enQuality of Service, Next Generation NetworkArticle