Tucker, William D.Henney, André John2025-03-032025-03-032024https://hdl.handle.net/10566/20276This thesis offers evidence of the realisation and use of this new methodological approach to move towards the genuine co-production of technology artefacts when working with marginalised Deaf people, particularly concerning their privacy needs surrounding a video relay service. Deaf people throughout the world, including those in South Africa, experience difficulty in essential communication in an environment that mainly comprises hearing individuals. This communication divide exists because Deaf, as opposed to deaf, people communicate in sign language; which most of the population does not comprehend. South Africa currently provides limited video relay services; the Protection of Personal Information Act was recently introduced, and South African Sign Language became the 12th official language. Thus, we ask: What are the major considerations for moving from co-design to co-production of technological artefacts with a case study of Deaf people's protection of personal information for video relay services? The move toward a co-produced workshop on the protection of personal information in South African Sign Language began with Video Relay Service (VRS) as the initial use case and the positive deviants in the Deaf community driving the process forward. By adopting a pragmatist theory to guide an Agile UX (software development) approach to co-design, combined with a Participatory Action Research approach, space was made for a collaborative process to emerge.enCo-designCo-productionDeaf studiesInformation and communication technology for developmentProtection of Personal Information ActThesis