Browsing by Author "Nelwamondo, Murendeni"
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Item Approaches for enhancing information sharing between government and communities in Western Cape(AOSIS, 2021) Nelwamondo, Murendeni; Njenga, James K.The Western Cape Provincial Government uses digital intermediaries to facilitate information sharing between individuals, communities and the government. Digital intermediaries are shared facilities where communities can visit and have access to information and communication technology (ICT) and the internet. Communities benefit economically, socially and politically by using free access to ICT and the internet from intermediaries’ facilities to share information with the government. There seem to be disparities between the roles of the different stakeholders in information sharing. These disparities often result in poor communication between the government and communities, and also poor government services delivery.Item The role of intermediaries in information sharing between government and communities in Western Cape(University of the Western Cape, 2021) Nelwamondo, Murendeni; Njenga, James KThe use of Information and Communication Technology (ICT) to share information is rapidly increasing worldwide. The South African government uses ICT to extend sharing of information and provide services to communities through websites, portals, forums and other online platforms. However, there are still digitally divided communities – without access it these ICTs due to, among others, a lack of necessary computer skills and financial resources. Consequently, these communities miss opportunities to use ICTs to share information with the government. To address the digitally divided communities, the government established an initiative to build community ICT access centres (e-centres). These e-centres have become the intermediaries between government and communities as shared community facilities that provide access to ICTs and connect the digitally divided communities to government services with social and economic benefits. However, there seem to be disparities between the government's roles and the eventual roles played by intermediaries in information sharing between communities and the government. The disparity might lead to intermediaries not providing services expected by communities, which might affect how communities use intermediaries to communicate with the government.